Front Desk Staff / Receptionist

K2 MANAGEMENT & CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality management company in Singapore is seeking a Front Desk Staff / Receptionist to provide professional and friendly guest services. Responsibilities include managing check-ins, handling reservation inquiries, and coordinating with various hotel departments. Ideal candidates should have strong communication skills, prior hospitality experience, and proficiency in hotel management systems. Shift work is required, including weekends and public holidays.

Qualifications

• Prior front desk or customer service experience in hospitality is an advantage.
• English proficiency required; additional languages are a plus.

Responsibilities

• Greet guests warmly upon arrival and efficiently check them in and out.
• Handle reservations, cancellations, and provide information about hotel services.
• Manage phone calls, emails, and maintain accurate guest records.
• Coordinate with housekeeping and assist in arranging transportation and reservations.

Skills

Excellent communication and interpersonal skills

Strong customer service orientation

Ability to multitask under pressure

Proficiency in hotel management systems (PMS)

Basic numerical and cash-handling skills

Education

High school diploma or equivalent

Hospitality diploma preferred

Tools

Microsoft Office

Job description

Job Title: Front Desk Staff / Receptionist

Reports To: Front Office Manager / Hotel Manager

Job Purpose:
To provide professional, friendly, and efficient guest service from the moment of arrival to departure, ensuring a positive and memorable stay experience.

Key Responsibilities

Guest Services

• Greet guests warmly upon arrival, check them in and out efficiently.
• Handle reservations, cancellations, and booking modifications.
• Provide information about the hotel’s facilities, services, and local attractions.
• Respond promptly and courteously to guest inquiries, requests, and complaints.

Administrative Duties

• Manage phone calls, emails, and messages in a timely and professional manner.
• Process payments, issue receipts, and maintain accurate guest records.
• Keep the front desk area organized, tidy, and presentable.
• Update daily occupancy reports and communicate with housekeeping.

Coordination & Communication

• Coordinate with housekeeping, maintenance, and F&B teams for guest needs.
• Record and relay special requests to relevant departments.
• Assist in arranging transportation, tours, and dining reservations.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong customer service orientation and problem-solving ability.
• Professional appearance and demeanor.
• Ability to multitask and work under pressure.
• Proficiency in hotel management systems (PMS) and Microsoft Office.
• Basic numerical and cash-handling skills.

Qualifications

• High school diploma or equivalent (hospitality diploma preferred).
• Prior front desk or customer service experience in hospitality is an advantage.
• English proficiency required; additional languages are a plus.

Working Conditions

• Shift-based work, including evenings, weekends, and public holidays.
• Standing for extended periods.
• Interaction with guests from diverse backgrounds.