front desk / receptionist (weekend shift)

A dynamic and friendly language centre based in Upper Thomson is looking for a front desk / receptionist. He or she is customer-oriented and able to pay attention to details and provide support to customers and teachers.

Role:

1. Handle clients inquiries (walk-in, phone, email...)
2. Resolve issues and escalate issues as required (claims, schedule conflicts, last minute cancellations)
3. Ensure daily operations (taking payments, recording new registration, compliance with procedures, etc.)
4. Prepare classrooms between lessons
5. Working hours: Sun 8.45am to 5.30pm. $11 per hour

Requirements:

1. 1st experience in customer service, sales, or receptionist, preferably in education/tuition/school
2. Good presentation and customer-oriented
3. Comfortable with clients face to face and over the phone
4. Dynamic, self-driven, professional, and reliable
5. Proficient with Office and email