Front Desk Receptionist / Customer Experience Ambassador

CAPITAL C CORPORATION PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading fintech company in Singapore is seeking a Front Desk Receptionist / Customer Experience Ambassador. This role is essential in providing excellent customer service and ensuring efficiency at the front end of the business. Ideal candidates should have a cheerful personality, proficiency in English and Mandarin, and good computer skills. Both full-time and part-time positions are available with rotating shifts.

Qualifications

• Experience in customer-facing roles in banking or hospitality is preferred.
• Ability to manage customer feedback effectively.

Responsibilities

• Assist new customers with onboarding processes.
• Address customer inquiries promptly.
• Manage and incorporate customer feedback.
• Maintain a professional and organized environment.

Skills

Customer-focused attitude

Cheerful and welcoming personality

Excellent proficiency in English

Excellent proficiency in Mandarin

Good computer literacy

Presentable appearance

Tools

CRM systems

Google Workspace

Job description

Job Title: Front Desk Receptionist / Customer Experience Ambassador 客户体验大使

Company: Capital C Corporation

Location: Singapore

Who We Are:

Capital C Corporation, a leading Singapore-based fintech company, is transforming financial services in Southeast Asia. With a decade of experience and a startup mindset, we are passionate about empowering underserved individuals through digital financial solutions, including consumer, MSME financing, buy now pay later, and salary advances. Our mission is to drive financial inclusion and improve lives across the region.

Job Overview:

As a Customer Experience Ambassador, you are the friendly face of our company. Your role is crucial in ensuring every customer feels well cared for and that the front-end of our business operates smoothly and efficiently. Your responsibilities include maintaining our professional image, delivering excellent customer service, and ensuring a seamless customer journey.

Responsibilities:

• Assist new customers with onboarding and application processes
• Address customer inquiries promptly
• Manage and incorporate customer feedback
• Maintain a professional and organized environment for walk-in and appointment-based customers

Requirements:

• Customer-focused attitude with a cheerful and welcoming personality
• Excellent proficiency in English and Mandarin
• Good computer literacy
• Presentable appearance and professionalism
• Preferred experience with CRM systems, Google Workspace, and customer-facing roles in banking, hospitality, or similar fields

Working Hours:

• Both full-time and part-time roles available
• Full-time: 2 rotating shifts (10 am - 7:30 pm and 10:45 am - 8:15 pm), 5-day workweek (Monday to Saturday), with Sundays off and one additional day off during the week
• Part-time: please indicate your availability