Front Desk Officers (Many Vacancies)

Oaktree Consulting LLC; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading consulting firm is hiring an Outbound Call Associate to engage customers and manage inquiries effectively. The role demands strong communication skills and a customer-oriented approach. You will handle surveys, deliver quality service, and support team performance through regular reporting and suggestions.

Qualifications

• Minimum C5 for English O level required.
• Preferable 1-2 years in a call centre or service industry.

Responsibilities

• Proactively contact and engage customers for surveys.
• Provide quality customer service over phone/email.
• Resolve customer queries and escalate issues.

Skills

Good communication skills

Fluency in a second language

Computer literacy

Typing skills

Education

Diploma / NITEC / GCE ‘O' Level or equivalent

Job description

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
  
  

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
  
  

Special Knowledge Or Skills

• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills
  
  

Please submit resumes to [e-mail] with the following details in MS Word format:

• Position applying for
• Current remuneration
• Expected remuneration
• Notice period
  
  

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.