Front Desk Officers (Many Vacancies)

Borr Drilling; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company in the drilling sector seeks an Outbound Call Associate to engage with customers and enhance customer service experience. The ideal candidate will handle inquiries, meet performance metrics, and support the team's operational goals. Candidates should have relevant qualifications and preferable experience in a call centre environment.

Qualifications

• Minimum C5 for English O level required.
• 1 to 2 years of experience in call centre or service industry preferred.
• Good typing skills and fluency in a second language desirable.

Responsibilities

• Engage customers to gather information through surveys.
• Meet individual and company KPIs.
• Provide quality customer service via phone and email.

Skills

Communication

Proactivité

Résolution de problèmes

Compétences informatiques

Education

Diploma / NITEC / GCE ‘O' Level or equivalent

Job description

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
  
  

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
  
  

Special Knowledge Or Skills

• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills
  
  

Please submit resumes to [e-mail] with the following details in MS Word format:

• Position applying for
• Current remuneration
• Expected remuneration
• Notice period
  
  

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.