Front Desk Officer

PEAK360 PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A fitness center in Singapore is seeking a Front Desk Officer who will be the first point of contact for members and visitors. This role involves greeting guests, managing inquiries, providing administrative support, and maintaining an organized front desk. Strong customer service skills and multitasking abilities are essential. Attractive benefits include a complimentary gym membership, annual leave, and medical benefits.

Benefits

Complimentary gym membership

20% discount for family members

12 days annual leave

14 days medical leave

Medical claim up to $300/year

15% staff discount for cafe

Annual dinner

Qualifications

• Previous experience in customer service is preferred.
• Ability to manage multiple tasks efficiently.
• Strong communication and interpersonal skills.

Responsibilities

• Greet and assist visitors in a courteous manner.
• Manage incoming calls and handle inquiries.
• Provide administrative support and maintain office supplies.
• Deliver excellent customer service to maintain member retention.

Skills

Customer service

Time management

Multitasking

Communication skills

Microsoft Office proficiency

Job description

PEAK360 is located at The Central @ Clarke Quay.

We are about 8,000sqft, a gym operating daily from 7am - 10pm.

The Front Desk Officer at a gym serves as the first point of contact for members and potential members. They play a crucial role in creating a welcoming and friendly environment that encourages regular gym usage and member retention.

Job Description:

1. Greet and assist visitors in a courteous and professional manner.

2. Manage incoming calls and handle inquiries promptly and efficiently.

3. Provide administrative support such as scheduling appointments, handling mail, and maintaining office supplies.

4. Utilize Microsoft Office applications for data entry, document preparation, and communication.

5. Demonstrate excellent time management and multitasking abilities to handle various tasks simultaneously.

6. Solve problems effectively and escalate issues as needed.

7. Maintain a tidy and organized front desk area.

8. Uphold telephone etiquette standards to ensure positive interactions with callers.

Benefits:

• Complimentary gym membership
• Family members entitled to 20% discount off membership *T&C applies
• 12 days annual leave
• 14 days medical leave
• Medical claim up to $300/year
• 15% staff discount for Cafe food and beverages
• Annual dinner