✨ Front Desk Officer

ALWAYSHIRED PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality operator is seeking a dedicated service professional to join their team. This role involves directly assisting guests, addressing complaints efficiently, and maintaining high service standards. Candidates should be courteous, responsive, and committed to providing an excellent guest experience.

Benefits

5 days work week

Corporate staff perks (Medical, Insurance, Incentives)

Qualifications

• Experience in hospitality or related field preferred.
• Ability to handle guest inquiries and complaints.
• Strong communication skills are essential.

Responsibilities

• Provide courteous services to guests and respond to enquiries.
• Maintain good guest relations and ensure guest security.
• Respond promptly to guest complaints and maintain a tidy work area.

Skills

Guest Relation

Customer Service

Complaint Handling

Emergency Procedures

Job description

International hospitality owner and operator with different brands of hotels and serviced residences.

Benefits:

• 5 Days, 3 rotating shift
• Salary up to $2700
• Location: West Coast (Nearest MRT is Clementi)
• Corporate staff perks (Medical, Insurance, Incentive etc.)

The Role:

• Work closely with the Residence Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests, and enquiries.
• Provide courteous and efficient service.
• Ensure that all telephone calls and handle guest complaints promptly
• Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude at all times.
• Ensure guest room security, emergency, and fire procedures; encourage the use of Safe-Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Maintain a well-groomed appearance and a tidy work area

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

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Gisalle Lim

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