Front Desk Executive (Salon)

Private Advertiser; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A Salon in Singapore is looking for a Front Desk Executive to manage front desk responsibilities, assist in daily operations, and provide outstanding customer service. The ideal candidate should possess strong communication skills, prior front desk experience, and familiarity with POS systems. This role involves engaging with customers, maintaining service quality, and coordinating with team members. Flexibility to work weekends and public holidays is necessary.

Qualifications

• Good communication and customer service skills are essential.
• Admin experience in a retail setting is preferred.
• Familiarity with POS systems and WhatsApp communication is required.

Responsibilities

• Greet customers and assist with check-in/check-out.
• Handle phone and WhatsApp enquiries.
• Maintain treatment room readiness and cleanliness.

Skills

Good communication and customer service skills

Admin experience or front desk handling in a salon/retail setting

Familiar with POS systems and booking software

Proficiency in additional languages (e.g., Mandarin)

Organized and responsible

Team player

Job description

Job Title:Front Desk Executive (Salon)

To manage front desk duties and assist the Shop In-Charge in daily administration, operations, and customer service. This role ensures smooth salon flow and a pleasant experience for all customers.

Key Responsibilities:

Main Responsibilities:

1. Front Desk & Customer Service

• Greet walk-in customers and assist with check-in/check-out.

• Handle phone calls, WhatsApp enquiries, and appointment bookings.

• Provide basic information on treatments, packages, and promotions.

• Follow up with customers for reminders, rescheduling, and post-service care.

• Handle feedback professionally and escalate issues when needed.

2. Administration & Operations Support

• Assist Shop In-Charge with staff roster, record-keeping, and paperwork.

• Manage POS system for payments, redemptions, and end-of-day closing.

• Help maintain treatment room readiness and front area cleanliness.

• Support stock checks, usage tracking, and coordinate with HQ on replenishment or returns.

• Update booking system and customer profiles accurately.

3. Team & Shop Coordination

• Communicate closely with therapists and consultants to ensure smooth service flow.

• Help monitor service timing and coordinate customer flow during peak hours.

• Step in to assist with light shop duties as required.

Requirements:

• Good communication and customer service skills.

• Admin experience or front desk handling in a salon/retail setting preferred.

• Familiar with POS systems, booking software, and WhatsApp communication.

• Proficiency in additional languages (e.g., Mandarin) will be an advantage to effectively communicate with our diverse customer base, internal operations and department.

• Organized, responsible, and a team player.

• Able to work retail hours, weekends, and public holidays.

Reporting To:

• Shop In-Charge