Front Desk Executive - Receptionist

DENTALIS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Dentalis PTE. LTD. is seeking a Front Desk Executive to deliver world-class patient service in a supportive clinic environment. The ideal candidate will excel in managing patient interactions, ensuring smooth operations, and uphold high standards in a busy setting. Join us for a fulfilling role with daytime hours and a commitment to professional development.

Benefits

Consistent daytime hours

Predictable schedule & work-life balance

Premium service skills development

Values excellence

Qualifications

• Proficiency in Mandarin/Malay is advantageous.
• Impeccable grooming and professional presentation is a must.
• Natural warmth and ability to put others at ease.

Responsibilities

• Provide concierge-level welcome to all patients.
• Manage communications with professionalism.
• Maintain impeccable front desk operations.

Skills

Exceptional command of English

Meticulous attention to detail

Grace and composure under pressure

Education

Minimum N/O Levels or ITE certification

Job description

About the Role

At Dentalis, we're seeking a polished, service-oriented professional to be the welcoming face of our clinic. As our Front Desk Executive, you'll be the ambassador of first impressions, dedicated to elevating every patient interaction with warmth, efficiency, and meticulous attention to detail. If you're ready to bring world-class service to healthcare and thrive in a fast-paced yet harmonious environment, we invite you to join our team.

Key Responsibilities

As a Dentalis Front Desk Receptionist, your role will encompass three core areas:

️ Five-Star Patient Experience

• Provide a concierge-level welcome to all patients, ensuring they feel valued and comfortable from the moment they arrive.
• Manage all communications (phone, WhatsApp, email, walk-ins) with utmost professionalism and a polished demeanor.
• Curate seamless appointment scheduling with perfect timing, optimizing both patient convenience and clinic efficiency.
• Anticipate and address patient needs with attentive service, going above and beyond to ensure their comfort.
• Dispense medications accurately according to doctors' prescriptions.

️ Service Excellence Operations

• Maintain impeccable front desk operations and uphold the highest standards of clinic ambiance.
• Ensure flawless patient registration and billing processes, maintaining accuracy and efficiency.
• Process CHAS/Medisave claims with precision and in a timely manner.
• Serve refreshments to patients with thoughtful hospitality.

Clinic Operations Precision

• Maintain impeccable cleanliness of the reception area, pantry, and toilets.
• Uphold meticulous record-keeping in full compliance with PDPA regulations.
• Coordinate with dental laboratories with clockwork reliability.
• Manage inventory of dental products and supplies, ensuring adequate stock levels.
• Provide comprehensive administrative support to the clinical team, contributing to seamless clinic operations.

Our Ideal Candidate

• Minimum N/O Levels or ITE certification.
• Exceptional command of English (proficiency in Mandarin/Malay advantageous).
• Impeccable grooming and professional presentation is a must.
• Possesses natural warmth and an innate ability to put others at ease.
• Demonstrates meticulous attention to detail in all tasks.
• Exhibits grace and composure when working under pressure in a fast-paced environment.
• Ex-SQ crew welcome!

Why Join Dentalis?

Joining Dentalis means becoming part of a team that values your well-being and professional growth:

• Consistent Daytime Hours: Enjoy predictable schedules with no evening or night shifts.
• Predictable Schedule & Work-Life Balance: Benefit from a 5.5-day work week with no overtime culture.
• ️ Premium Service Skills Development: Opportunity to hone and develop world-class service skills.
• ️ Values Excellence: Be part of a team that deeply values excellence in patient care and upholds high service standards.

Location & Work Hours

• Location: 52 Craig Road, Singapore 089690
  Mins walk from Tanjong Pagar | Maxwell | Outram MRT stations
• Work Hours: Mon-Fri 9:00 am-6:00 pm, Sat 9:00 am-1:00 pm
  5.5-day work week | No night shifts | No overtime culture - great work-life balance!

How to Apply

If you're ready to bring world-class service to healthcare and are passionate about creating exceptional patient experiences, email your resume to: [e-mail] with Subject: Front Desk Executive.

At Dentalis, we don't just meet expectations – we redefine them, one exceptional patient experience at a time.