Front Desk Executive (Customer Service / Receptionist / Hotel Guest Relations)

GP Hotel Management Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hotel management company in Singapore seeks passionate individuals to join its team in providing exceptional customer service. The role involves working at one of their 25 hotels, ensuring smooth guest experiences during check-in/check-out, and maintaining product knowledge. Join a dynamic and spirited team with numerous opportunities for career growth and development.

Benefits

Duty Meal allowance

Uniform allowance

Attractive incentive and bonus

Staff rates at Accor hotels worldwide

Birthday leave

Qualifications

• Passionate individuals who love customer service.
• Communicate fluently in English.
• Independent and work well in a team.

Responsibilities

• Provide quality customer service at all times.
• Greet visitors and guests in a friendly manner.
• Maintain an accurate cash float.

Skills

Customer service

Communication

Teamwork

Job description

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• You get to work primarily in 1 of our 25 hotels in Singapore
• 5 days’ work week and overtime
• Duty Meal allowance and uniform allowance
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Job Responsibilities:

• Provide quality customer service at all times; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay.
• Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations
• Proactively assist guests in an informative and helpful way on enquiries relating to their stay and follow-up promptly on guest requests and needs.
• Accounting and maintaining an accurate cash float.
• Any other ad-hoc duties assigned.

Job Requirements:

• Passionate individuals who love customer service
• Communicate fluently in English
• Independent and work well in a team
• Work on weekends and public holidays
• Work day shifts and night shifts