Front Desk Executive

HEALTHY HEART TCM CLINIC PTE. LTD.; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

A healthcare clinic in Singapore is seeking a Clinic Executive to enhance patient experience and support clinical operations. This hybrid position involves managing front desk tasks and assisting TCM physicians. Candidates should be bilingual in English and Mandarin, possess strong interpersonal skills, and be eager to learn. The role offers a competitive salary and opportunities for professional development within a supportive team focused on holistic health.

Benefits

Competitive salary up to $5,000

Opportunities for professional development

Complimentary medical benefits

Staff discounts on treatments

Qualifications

• No prior clinic experience required – training will be provided.
• Bilingual in English and conversational Mandarin.
• Strong interpersonal skills and customer service mindset.

Responsibilities

• Greet patients and manage front desk operations.
• Assist TCM physicians during consultations or treatments.
• Maintain accurate patient records and clinic documentation.

Skills

Interpersonal skills

Customer service mindset

Bilingual (English and Mandarin)

Tech-savvy

Positive attitude

Team player

Passion for Traditional Chinese Medicine

Job description

Roles & Responsibilities

Position Title: Clinic Executive
Employment Type: Full-Time
Location: Bedok, Singapore
Salary Range: $2,100 – $5,000 per month (commensurate with experience)

About the Role

Healthy Heart TCM Clinic is looking for a warm, organized, and patient-centric Clinic Executive to support both our front-of-house and clinical operations. This is a hybrid role that combines reception duties with assisting physicians in delivering quality Traditional Chinese Medicine (TCM) care.

The ideal candidate is bilingual (English and Mandarin), service-minded, and eager to grow in a healthcare environment. No prior experience is required – training will be provided – though familiarity with clinics, wellness centres, or retail is a bonus.

Key Responsibilities

• Greet patients and manage front desk operations: check-ins, scheduling, registration, and payment collection
  
• Respond to WhatsApp, calls, and walk-in inquiries in a clear, helpful, and timely manner
  
• Assist TCM physicians during consultations or treatments with administrative or procedural support
  
• Maintain accurate patient records and clinic documentation using digital tools
  
• Guide patients on basic clinic processes, post-treatment care, and herbal instructions under supervision
  
• Monitor patient treatment progress where relevant, and provide service follow-ups to ensure satisfaction
  
• Support inventory tracking, medication packaging/labelling, and basic supply management
  
• Maintain a clean, safe, and welcoming clinic environment, including tidying rooms and equipment
  
• Participate in internal promotions, events, and propose ways to enhance patient experience
  
• Recommend suitable services or wellness products ethically and confidently (no hard selling)
  
• Achieve monthly service goals in alignment with team targets
  
• Support day-to-day administrative functions and assist with other duties as needed
  

Requirements

• No prior clinic experience required – training will be provided
  
• Bilingual in English and conversational Mandarin (to communicate with patients)
  
• Strong interpersonal skills and customer service mindset
  
• Tech-savvy and comfortable using simple digital tools or clinic systems
  
• Positive attitude, team player, and willingness to learn
  
• Comfortable in a fast-paced environment with a variety of tasks
  
• Candidates with experience in healthcare, beauty, retail, or wellness settings will have an advantage
  
• Passion for Traditional Chinese Medicine and holistic health is a big plus
  

Benefits

• Competitive salary up to $5,000 per month
  
• Opportunities for professional development and continuous learning
  
• Supportive and collaborative working environment
  
• Complimentary medical benefits and staff discounts on treatments and health products
  
• Assistance with work pass applications for eligible candidates
  

Why Join Healthy Heart TCM?

• Supportive Culture – Work with a collaborative and passionate team that values growth, diversity, and respect
  
• Career Progression – Gain practical experience with opportunities to grow into senior or clinic coordinator roles
  
• Meaningful Work – Be part of a clinic committed to improving lives through natural, holistic care
  

How to Apply

Send your resume and a short cover letter to [e-mail] or WhatsApp [phone]. Please include "Clinic Executive Application" in the subject line.

Only shortlisted candidates will be contacted for an interview.

Join us and be part of a healthcare team that’s committed to making a difference through the wisdom of Traditional Chinese Medicine.