Front Desk Executive

Paris Baguette Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player is seeking a full-time Customer Service Executive who is passionate about delivering exceptional service. This role involves providing front desk assistance, responding to inquiries, and managing student registrations with meticulous attention to detail. Ideal candidates should be fluent in both English and Mandarin to cater to diverse clients. Join a vibrant team where your contributions will enhance the customer experience and help foster a welcoming environment for students and parents alike. If you enjoy engaging with people and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Fluent in English and Mandarin for effective communication.
• Computer literate with skills in Microsoft Office.

Responsibilities

• Assist students and parents with inquiries and registrations.
• Handle complaints professionally and provide administrative support.

Skills

Customer Service

Fluency in English

Fluency in Mandarin

Communication Skills

Tools

Microsoft Office

Job description

Job summary:

• Looking for candidates available to work:
• Monday: Morning
• Tuesday: Morning
• Friday: Morning
• Saturday: Morning
• Sunday: Morning
• No experience required for this role
• Working rights required for this role
• Expected salary: $3,000 - $3,500 per month
• Immediate start available

Academia is looking for a full-time Customer Service Executive who is outgoing, meticulous, and well-spoken.

Candidates who are passionate about providing quality customer service and engaging interactions are more than welcome.

Responsibilities:

• Provide general front desk assistance to walk-in students and parents.
• Respond to phone and online queries about classes, replacement lessons, teachers, curriculum, and policies.
• Assist students and parents with registration and scheduling changes by inputting changes into the student database.
• Assist students and parents with invoicing and payment via credit card or bank transfer.
• Handle and resolve special requests and complaints in a professional manner, escalating to management where necessary.
• Provide administrative support to teachers when required, including printing, photocopying, and scanning.
• Perform any other duties as required and assigned by Management.

Requirements:

• Fluent in English and Mandarin (to provide clear explanations for both English and Mandarin speaking clients).
• Computer literate – able to use Microsoft Office and learn/use various computer applications to respond to client queries and input or change client data.
• Past experience in front-facing customer service is a plus.
• OFF days on Thursdays and Fridays.

Salary: $3,000 to $3,500