Front Desk Executive

We are seeking a dedicated and organized Relationship Executive to join our team. The ideal candidate will be responsible for the smooth daily operations of Geniebook CAMPUS, ensuring a productive and supportive environment for both students and teachers. Key responsibilities include:

Customer Service & Sales Support

• Communication Channels: Establish and maintain clear communication with students and parents regarding class schedules, changes, and other relevant details.

• Customer Service: Address inquiries from students and parents, resolving technical and administrative issues promptly and professionally.

• Information Dissemination: Provide parents with necessary information and explain relevant details clearly and effectively.

• Sales Assistance: Support the sales team with diagnostic assessments (DA tests) and student course renewals.

• Administrative Support: Assist with various administrative tasks and other work-related matters as needed by the department.

Operations & Coordination

• Daily Maintenance: Ensure the center is maintained according to standard operating procedures, providing a clean and organized environment.

• Teacher Support: Assist teachers with their daily needs, including courseware preparation and classroom setup.

• Class Scheduling: Plan and optimize class schedules, ensuring efficient use of time slots and resources.

• Class Coordination: Arrange and coordinate trial classes, manage post-class teacher-parent communications, and organize replacement classes as needed.

• Attendance Records: Maintain accurate attendance records for all classes and activities.

Work Arrangement Details:

• Work Schedule:3 Weekdays + Saturday & Sunday (both weekend)

• Hours: 1230PM - 9PM/830AM - 630PM

• Onsite for all working days

Requirements:

• A Diploma or Bachelor's degree in Business Administration, or other relevant field.

• Experience in a similar role is advantageous but not required. Graduates with no experience are welcome to apply.

• Possess excellent communication skills and confidence in speaking with both Parents and Students alike.

• We seek Mandarin-speaking candidates who are required to serve Mandarin-speaking clients.

• Flexible and capable of working both independently as well as collaboratively.