Front desk Department Executive

Academia; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An innovative firm is looking for a dynamic Customer Service Executive to join their team. This role involves engaging with students and parents, providing essential front desk assistance, and ensuring a smooth registration process. The ideal candidate will be fluent in both English and Mandarin, showcasing excellent communication skills while being computer literate. This position offers a chance to thrive in a supportive environment where your contributions will enhance the overall customer experience. If you're passionate about delivering quality service and enjoy interacting with diverse clients, this opportunity is perfect for you.

Qualifications

• Fluency in English and Mandarin for effective communication.
• Experience in customer service is preferred.

Responsibilities

• Provide front desk assistance to students and parents.
• Respond to queries about classes and policies.
• Assist with invoicing and payments.

Skills

Fluent in English

Fluent in Mandarin

Customer Service Experience

Computer Literacy

Tools

Microsoft Office

Job description

2 days ago Be among the first 25 applicants

Academia is seeking a full-time Customer Service Executive who is outgoing, meticulous, and well-spoken.

Candidates passionate about providing quality customer service and engaging interactions are encouraged to apply.

Responsibilities

1. Provide general front desk assistance to walk-in students and parents.
2. Respond to phone and online queries regarding classes, replacement lessons, teachers, curriculum, and policies.
3. Assist students and parents with registration and scheduling changes by updating the student database.
4. Assist with invoicing and payments via credit card or bank transfer.
5. Handle and resolve special requests and complaints professionally, escalating to management when necessary.
6. Provide administrative support to teachers, including printing, photocopying, and scanning.
7. Perform other duties as assigned by management.

Requirements

• Fluent in English and Mandarin to communicate clearly with clients speaking either language.
• Computer literate, proficient in Microsoft Office, and quick to learn new applications.
• Previous experience in front-facing customer service is a plus.
• Off days on Thursdays and Fridays.
• Salary: $3000 to $3500.

Please apply online with your CV and cover letter. Only shortlisted candidates will be notified.