Front desk Department Executive

-; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Academia is seeking a full-time Customer Service Executive to provide quality customer support at their Pasir Ris outlet. The ideal candidate will be fluent in English and Mandarin, with experience in customer service and strong computer skills. Responsibilities include assisting students and parents, handling inquiries, and providing administrative support.

Qualifications

• Fluent in English and Mandarin for client interactions.
• Experience in front-facing customer service preferred.
• Proficient in using computer applications.

Responsibilities

• Provide front desk assistance to students and parents.
• Respond to phone and online queries about classes.
• Assist with invoicing and payment processes.

Skills

Fluent in English

Fluent in Mandarin

Customer Service

Computer literate

Tools

Microsoft Office

Job description

Academia is looking for full-time Customer Service Executive who is outgoing, meticulous and well-spoken.

Candidates who are passionate about providing quality customer service and engaging interactions are more than welcome.

Responsibilities:

• Provide general front desk assistance to walk-in students and parents
• Respond to phone and online queries about classes, replacement lessons, teachers, curriculum, and policies
• Assist students and parents with registration and scheduling changes by inputting changes into the student database
• Assist students and parents with invoicing and payment via credit card or bank transfer
• Handle and resolve special requests and complaints in a professional manner, escalating to management where necessary
• Provide administrative support to teachers when required, including printing, photocopying, and scanning
• Perform any other duties as required and assigned by Management

Requirements:

• Fluent in English and Mandarin (to provide clear explanations for both English and Mandarin speaking clients)
• Computer literate - able to use Microsoft office and able to learn/use various computer applications to respond to client queries and input or change client data
• Past experience in front-facing customer service is a plus
• Off days on Wednesdays and Thursdays
• We are looking for a team member for our Pasir Ris outlet
• Salary: $3000 to $3,500

Please apply online with your CV and cover letter. Only shortlisted candidates will be notified.