Front Desk Customer Service Officer [Government |West | Office Hour]

TDCX Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join TDCX Singapore, an award-winning BPO company, as a Customer Service Representative. In this role, you’ll provide excellent service to customers, resolving inquiries and managing escalations. With attractive remuneration and comprehensive perks, embark on a rewarding career that allows you to grow and develop your skills in a supportive environment.

Benefits

Attractive remuneration and performance incentives

Comprehensive medical and social security coverage

Flexible working arrangements

Strong learning and development plans

Qualifications

• Preferred 2 years working in retail or front desk.
• Comfortable with computers and multiple systems.
• Excellent verbal and written communication skills in English.

Responsibilities

• Attend to walk-in inquiries from the public.
• Deliver high service satisfaction.
• Manage escalation issues effectively.

Skills

Time management

Analytical skills

Customer service

Communication

Education

GCE ‘O’ Level or Diploma

Job description

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

• World-class workspaces

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive culture for you to #BeMore at work

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Attend to walk-in enquires from the Public.

• Resolve enquiries in a timely, efficient, and professional manner.

• Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience.

• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.

• Handling and managing of escalation issues in a proficient manner.

• Build sustainable relationships and engage customers by taking the extra mile.

• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least the GCE ‘O’ Level or Diploma in any field

• Preferably with 2 years of working experience in retail or front desk field is ideal for this position.

• Possesses strong time management skills and is motivated to exceed expectations.

• Possess strong analytical skills to identify the cause of problems & recommend solutions.

• Comfortable with standing and moving around within work premises.

• Comfortable working with computers and multiple systems.

• Excellent verbal and written communication skills in English and the language of the supporting market.

Additional Information:

Working Location: Bukit Panjang (opposite Cashew MRT)

Working Hours - Cashew: Five (5) days work week from Monday to Friday 8:00 am to 5:30 pm and 8:00am to 1:00pm (Rotational half day in Saturday, once per month)

Salary Remuneration: Monthly Basic Salary + Incentive of up to S$200 (2nd month after go LIVE)

Training Period:Up to 4 weeks (mandatory to pass training)

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.