Front Desk cum Admin [Queenstown]

P-SERV PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in Singapore is seeking Customer Service Officers to join their dynamic team. In this role, you will welcome and manage walk-in customers, handle inquiries, and provide administrative support. Candidates should have a minimum of GCE O Level and 1-2 years of customer service experience, displaying skills in communication and problem-solving.

Qualifications

• 1-2 years of customer service experience.
• Able to communicate in English and a second language.
• Friendly demeanor, able to handle high volumes of customer interactions.

Responsibilities

• Ensure presence at the front counter and manage walk-in customers.
• Handle difficult customers and ensure operational checks.
• Respond to inquiries via telephone and email.

Skills

Customer Service

Communication

Patience

Problem Solving

Education

GCE O Level

Job description

Join Our Team: Customer Service Officers Wanted! Embrace a Dynamic Role and Make a Difference in Customer Satisfaction!

Job Responsibilities:

• Ensure constant presence at the front counter, welcoming and registering walk-in customers using the case management system
• Oversee queue flow using a computerized system, issue queue tickets, and manage queues. Perform manual tracking of daily walk-ins in case of system failure
• Handle difficult customers professionally, and complete necessary checklists before customer interviews with Officers
• Conduct operational checks and replenish collaterals at the service center each day
• Collect, certify, and manage documents received from customers. Ensure filing and administrative organization
• Respond to telephone and email inquiries
• Provide administrative assistance such as data entry, filing, processing letters, and setting up videoconferencing equipment before appointments

Job Requirements:

• Minimum GCE O level with 1 to 2 years of customer service experience
• Ability to communicate in English and be proficient in a second language and/or converse in dialects as the work requires interaction with a large number of clients from diverse background
• A friendly and patient demeanor with a proven ability to handle high volumes of customer interactions, including those involving sensitive or complex issues

Working Hours:

• Mondays to Fridays (8.30am - 6:30pm)
• Queenstown MRT

We regret to inform, only shortlisted candidates shall be contacted.

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EA License No: 90C3494 | EA Personnel No: R21100082 | EA Personnel Name: Mavis Goh En Qi