Front Desk Assistant

Finova; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading real estate group in Singapore seeks a Front Desk Assistant to be the first point of contact for guests and clients. This role involves managing front desk activities, handling inquiries, and providing exceptional service. The ideal candidate will have 1-3 years of relevant experience, excellent communication skills, and proficiency in MS Office. Responsibilities include organizing mail, supervising office tasks, and ensuring a positive guest experience. Interested applicants should send their resume to [e-mail].

Qualifications

• 1-3 years of relevant experience.
• Strong attention to detail and problem-solving abilities.
• Friendly and professional demeanor.

Responsibilities

• Serve as the first point of contact for visitors and clients.
• Manage incoming and outgoing mail processes.
• Supervise office-related works and support office management.

Skills

Excellent communication

Interpersonal skills

Organisational skills

Multitasking abilities

Customer service orientation

MS Office proficiency

Job description

Front Desk Assistant

Number of Openings: 2

Department: Anpora Real Estate

Position Summary

Your primary responsibility is to serve as the first point of contact for visitors, clients, and employees, creating a positive and professional impression of the Group. You will manage all front desk activities, including greeting and assisting guests, answering phone calls, scheduling appointments, and handling inquiries and requests efficiently and courteously.

Main Job Responsibilities

• Welcome and host guests with professionalism by greeting, welcoming, assisting and hosting them appropriately, including arranging refreshments where appropriate ensuring a positive experience and leaving a lasting first impression.
• Handle all telephone inquiries professionally by ensuring the messages are passed on to the staff members promptly.
• Manage incoming and outgoing mail and parcel processes (local and overseas couriers), including the recording of the expenses chargeable to the clients and over the counters at the post office.
• Assist in depositing cheques for all departments with the respective banks.
• Assist the Office Administrator with the general management of the office, including but not limited to the following:
  • Collect and sort out mail for Level 23
  • Manage and track meetings, appointments and unscheduled visits from clients and guests and assist the respective teams in coordinating large group meetings/ conferences in the office.
  • Manage the Tenant-Staff relationship and take on Assistant Fire Warden responsibilities with the Building Management on all operational matters.
  • Attend to all feedback and service calls in the office and coordinate with the respective persons to resolve.
  • Manage all office, stationery and pantry‑related procurements, including budget control and regular replenishments at the designated areas in the office. The mentioned stationery includes but is not limited to customised stationery (access cardholders with lanyards, pens and notepads, mugs and coasters) and employee name cards.
  • Manage all maintenance and service contracts, including but not limited to the monthly plant maintenance and water dispenser rental with external vendors.
  • Oversee the periodic statutory maintenance of the office, including but not limited to the annual testing, inspection and renewal of certificates for the fire safety equipment and electrical installations.
  • Supervise/ check all office‑related works and support obtaining quotations for those mentioned above.
• Cover the duties of the Front Desk & Admin teams when someone is out of the office.
• Coordinate with fellow receptionist/ Front Desk team to arrange lunch cover and ensure uninterrupted front desk service throughout the day.
• Provide support and/ or coordination for company events and projects.
• Any other ad‑hoc duties assigned by the supervisor/ Management.

Qualifications

• Min. 1 – 3 years of relevant experience.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong organisational, with keen attention to detail and multitasking/ problem‑solving abilities to remain calm under pressure to handle and prioritise multiple tasks.
• Customer service‑oriented mindset, with the ability to provide exceptional service to all stakeholders.
• Proficient in MS Office (Word, Excel, Outlook) and basic computer applications, including using office equipment such as phone systems, printers, and computers.

Interested applicants may send your resume to [e-mail]

Please be informed that only candidates who have been shortlisted will receive further notification. Thank you for your interest in applying with us.

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