Front Desk and Client Service Specialist

IFAST FINANCIAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A financial services company in Singapore seeks a Front Desk Executive to maintain client service excellence by assisting with account openings and managing office operations. Candidates with a diploma and strong communication skills are encouraged to apply. Prior experience in customer service is preferred, and the ability to converse in Mandarin is an asset.

Qualifications

• Candidates with no experience or less than 1 year are welcomed.
• Experience in customer service is an advantage.
• Self-motivated and meticulous with initiative.

Responsibilities

• Maintain client service standards at the front desk.
• Assist clients with account opening and inquiries.
• Handle incoming/outgoing mails and office supplies management.

Skills

Customer service orientation

Effective communication

Multi-tasking

Education

Minimum diploma in any discipline

Job description

Responsibilities

• Maintain the highest standard of excellence in client service by attending to walk-in client needs and managing front desk operations
• Assist walk-in clients on account opening and general account or transaction-related enquires/issues
• To make follow-up calls/emails to clients on: (a) FSMOne Account Opening Verification (b) Account holder personal details update requests (e.g. address/contact) (c) Compliance related matters (e.g. ECDD, Employment, CKA/CAR review etc.) (d) FSM+ AI applications (e) Estate Account enquiries (f) FSM Mobile App navigation/enquiries (g) Unidentified Payment/ 3rd party payments (h) Process Corporate Account Opening documents (i) Transfer In/Out requests/issues
• Handling of incoming and outgoing mails/couriers/packages
• Supporting all office maintenance liaison including lights/aircon/equipment servicing and liaising with building management
• Overseeing the overall office cleanliness while being in-charge of third-party cleaner
• Monitoring inventories and managing of supplies orders including snack/stationary while keeping track of office budgetEngage in processing boardroom, front of house activities and lockers key/access management
• Support ad-hoc FSMOne Events from time to time
• Additional duties may be assigned when required

Requirements

• Minimum diploma in any discipline
• Candidates without working experience or less than 1 year of working experience are welcomed to apply
• Working experience in customer service will be an advantage
• Service oriented and able to communicate effectively with all levels of people
• Self-motivated, meticulous and possess initiative
• Easy-going personality with positive attitude
• Able to multi-task and work independently as well as work as a team
• Ability to converse in English and Mandarin is preferred to liaise with Chinese speaking associates