Front Desk Agent

Borr Drilling; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

Join a dynamic team as a Front Desk Agent at a lively hotel in Singapore! You will play a pivotal role in ensuring guests experience exceptional hospitality, showcasing the hotel's offerings, and managing all front desk duties with grace and enthusiasm.

Qualifications

• Must be friendly, attentive, and detail-oriented.
• Ability to handle multiple tasks simultaneously in a high-pressure environment.
• Proficient in the Opera Cloud PMS.

Responsibilities

• Greet guests and ensure a smooth check-in/check-out process.
• Handle guest requests and manage front desk operations.
• Gather and share feedback to improve guest experience.

Skills

Attention to detail

Communication

Team spirit

Adaptability

Tools

Opera Cloud

Job description

Join the lively team at Mama Shelter Singapore as our Front Desk Agent! You’ll be the sunshine of the day, ensuring everything runs smoothly while our guests enjoy a warm and welcoming stay. Let’s make every moment unforgettable together!

THE MISSION?

They say first impressions are always the right ones—lucky for us, you’re the first person our guests meet! That means they’re in good hands with you.

You're in charge of welcoming them and ensuring their stay is smooth at any time of the day.

With your warm and personalised hospitality (just like Mama!), you take care of everything: preparing arrivals, handling check-ins & check-outs (for both individual guests and groups), managing last-minute bookings, answering calls, and responding to guest requests.

To keep the guest experience top-notch, you make sure to share any important feedback, complaints, or remarks with your manager.

You handle payments, keep track of your cash register, and make sure all accounts are in order. You also process invoices and follow up when needed.

As a Mama ambassador, you love showcasing everything we have to offer! Whether it's our boutique (hello, retail & merchandising!), our restaurant, or our events, you know how to make guests fall in love with the Mama vibe.

With your best handwriting and a touch of creativity, you write useful tips and local recommendations on the mirrors of each floor and elevator, making sure guests always have something exciting to check out!

At the end of the day, you’re the guardian of the perfect guest experience—and we wouldn’t have it any other way!

Ready to brighten up the day at Mama Shelter Singapore? We can't wait to meet you! Let’s create unforgettable moments together!

Qualifications

MADE FOR YOU? ONLY IF…

• Details matter to you—nothing gets past your sharp eye and killer anticipation skills!
• You’re attentive and friendly, overflowing with kindness (seriously, you don’t even know what to do with all of it!).
• Versatile and even a bit of a salesperson —you know how to adapt to any situation.
• You handle every situation like a pro—Master Yoda taught you everything you know…
• Confidentiality is key: what happens at Mama, stays at Mama.
• You’re welcoming and engaging—who needs a bell at the front desk when every guest gets your full attention from the moment they step in?
• Team spirit? You’ve got it! Your colleagues know they can always count on you.
• Now, let’s test your priority management skills: A guest rushes to the reception, complaining their alarm didn’t go off. At the same time, the phone rings—it’s housekeeping, asking you something in their sweetest voice. Meanwhile, another guest is waiting on the other side of the desk, barefoot, key in hand. What do you do?

Your Little Extras

• For you, Shining isn’t just a horror movie—it’s above all a film about a hotel.
• Opera Cloud is your PMS of choice, and you master it like a pro.
• Your style is unique and quirky, but don’t worry—you’re not scaring the kids!
• You dream of finally using that third language that’s been sitting in your brain for way too long!

Additional Information

We’re Sure You Know The Beat

1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.

Chorus: After the successful telephone interview, we will see you at Mama, be ready!

(chorus x2 depending on the position)

Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome.