Freight Forwarding Customer Service Exec | Up to $3.8K | @ Changi - YZ11

-; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the freight forwarding industry is seeking a Customer Service Executive to manage air and sea shipments. In this role, you will coordinate logistics, ensure compliance with regulations, and provide exceptional customer service. Applicants should have a diploma in Logistics and at least three years of relevant experience. Effective communication and problem-solving skills are essential for success in this position.

Qualifications

• Minimum diploma or equivalent in Logistics, Supply Chain, or related field.
• At least 3 years of relevant experience in air/sea freight forwarding.

Responsibilities

• Coordinate inbound and outbound air/sea freight shipments.
• Prepare and verify shipping documentation such as air waybills and invoices.
• Communicate with clients and agents to update shipment status.

Skills

Familiarity with air cargo ecosystem

Customer service skills

Problem-solving

Education

Diploma in Logistics or Supply Chain

Tools

Cargowise

e-Freight

Tradenet

Job description

Customer Service Executive (Freight Forwarding)

Salary Range: $3000 to $3800
Working hours: 5 days, 9am - 5:30pm
Location: Changi

Responsibilities

1. Freight Coordination & Execution

• Coordinate inbound and outbound air/sea freight shipments from booking to final delivery.
• Liaise with airlines, ground handlers, transporters, and customs brokers to ensure timely cargo movement.
• Monitor flight schedules and resolve issues related to delays, offloads, or damages.

2. Documentation & Compliance

• Prepare and verify shipping documentation such as air waybills (AWBs), invoices, packing lists, and permits.
• Ensure compliance with Singapore Customs, CAAS (Civil Aviation Authority of Singapore), and other regulatory requirements.
• Maintain accurate records for audits and reporting.

3. Customer Service & Stakeholder Engagement

• Communicate with clients and agents to update shipment status, provide quotations, and resolve inquiries.
• Coordinate with internal departments (Sales, Finance, Warehouse) to meet service standards and customer expectations.
• Act as a point of contact for urgent or time-sensitive shipments, especially perishables or high-value cargo.

4. Operational Efficiency

• Track and trace shipments using freight systems and portals (e.g., Cargowise).
• Propose improvements to standard operating procedures to enhance speed, cost-effectiveness, and accuracy.
• Conduct regular checks to ensure cargo safety, correct labelling, and compliance with Dangerous Goods regulations if applicable.

5. Problem Resolution

• Investigate and handle exceptions such as cargo discrepancies, claims, or delays.
• Provide post-shipment support, including claims processing and corrective action reporting.
• Escalate complex issues to management with proposed solutions.

6. Team & Facility Coordination

• Work closely with warehouse and handling agents at Changi Airfreight Centre to manage loading/unloading schedules.
• Ensure cargo is stored and handled according to airline and regulatory guidelines.
• Support shift coordination and occasional weekend/after-hours operations when required.

Requirements

• Min Diploma or equivalent qualification in Logistics, Supply Chain, or related field.
• At least 3 years of relevant experience in air/sea freight forwarding, preferably in an operations or customer service role.
• Familiarity with the Singapore air cargo ecosystem, including procedures at Changi Airfreight Centre.
• Proficiency in freight systems (e.g., Cargowise, e-Freight, Tradenet, CCN Hub).
• Knowledge of IATA standards, Incoterms, and Dangerous Goods handling (DG certification is an advantage).
• Ability to prepare and interpret documents such as HAWBs, MAWBs, invoices, and permits.

Interested applicants, WA your resume to [phone] or email your resume to [e-mail].

TAN YEN ZHEN (CHEN YANZHEN) REG NO: R25138932

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279