Freelance Guest Experience Associate (Day & Night Shift)

COMMON; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A leading flexible housing company is looking for a Guest Experience Associate who will serve as a brand ambassador, optimizing guest satisfaction through effective service delivery and strong communication skills. This role involves numerous responsibilities from guest check-ins to administrative tasks, ideal for someone passionate about hospitality.

Qualifications

• Minimum 1 year in hospitality or customer relations.
• Strong interpersonal and communication skills.
• Ability to work independently and in a team.

Responsibilities

• Greeting and assisting guests with check-in/out.
• Managing reservations and handling guest inquiries.
• Performing Night Audit duties and ensuring compliance with SOPs.

Skills

Customer service

Teamwork

Active listening

Problem-solving

Interpersonal communication

Tech-savvy

Tools

Microsoft Office

Google Workspace

PMS/helpdesk systems

Job description

About the job

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!

As a Guest Experience Associate, you are a Habyt brand ambassador and will be a part of a high-performing team at our Flex property (Owen House Cluster), contributing to the optimisation of revenue, occupancy, and average rate, and also delivering the level of service that produces guest satisfaction.

Your responsibilities will include:

• Greeting guests and performing check-in and check-out duties
• Creating a satisfactory level of engagement with guests by showing interest, anticipating requests, and engaging with them throughout their stay
• Delivering high-quality customer service by listening to guests’ requests and concerns and coordinating with internal teams to find appropriate solutions to fulfil the request or resolve the incident promptly
• Managing reservations and email inquiries, monitoring room inventory, and assigning rooms when on shift
• Respond to administrative duties and emergency calls for all Habyt Flex Properties in Singapore
• Perform Night Audit responsibilities such as reconciling daily transactions, posting room charges, preparing financial and occupancy reports, and ensuring a seamless shift handover.
• Communicating with the Revenue team or other stakeholders to coordinate and conduct the necessary pre-arrival work for VIPs, corporate clients, groups, etc.
• Monitoring and maximising room inventory to accommodate new sales leads and reservations
• Proactively encourage longer lengths of stay for in-house guests
• Actively identify opportunities for personal and team growth, recommending enhancements to improve performance and operational efficiency.
• Maintain and update guest data in the PMS and other IT systems as required
• Ensuring compliance with all SOPs and standards.

The skills, attitude, and experience we require are:

• A minimum of 1 year of experience in a similar role in the hospitality or customer relations industry (guest relations, customer service or help desk position, or similar) preferably in a hotel or serviced apartment environment
• Independent with exceptional customer service and teamwork skills
• Understand the importance of teamwork as well as individual contributing towards a common goal
• Excellent interpersonal, written, and verbal communication skills
• Active listening and problem-solving skills, with the ability to accurately assess a situation and respond appropriately to resolve all comments, tickets, queries, and concerns professionally
• Tech-savvy with experience working with Microsoft Office, Google Workspace Environment, and PMS/helpdesk systems
• A willingness to work flexible days
  • Full-Time:Shifts are of 5days/week including weekends and PH, when required. Full-Time position has beenfilled.
  • Part-Time/Freelance: Shifts are of 2 days/weekincluding weekends and PH, when required