Freelance Customer Service Officer (AU)

PRISM+ is a Singapore-based consumer electronic brand company selling consumer electronics such as TVs and gaming monitors.

Being part of PRISM+’s elite team of customer service professionals entails excellent problem-solving, communication (both written and oral), and interpersonal skills.

As the face of the company, the customer service officer will be working with various teams to cater to the needs of our customers by answering queries or providing support as deemed necessary.

The role also requires relaying constant feedback from customers to the appropriate teams to enhance the overall customer experience. This, in turn, encourages a good teamwork spirit to maintain a positive and harmonious working environment in line with the company’s culture.

Customer service officers are expected to be self-motivated and able to maintain a positive attitude to provide excellent customer care and convert them into advocates for the brand in the long run.

Consequently, various high-level skills relevant to the role will be acquired, which can open up more opportunities in the future.

Responsibilities:

• Maintain a positive and never-say-die attitude to promote or maintain a healthy culture across the team.
• Work with customers in answering their queries and providing them the necessary support.
• Liaise with internal and external partners to ensure that customer requests and/or transactions are fulfilled within an acceptable timeline.
• Maintain a high-quality service standard that falls in line with the company’s customer experience strategy.
• Data Entry and Management
• Reputation Monitoring
• Social Media Moderation
• Internal and External Liaison
• Customer Support
• Tech Support
• Conflict Management
• Good communication skills
• Willing to work more than 10 hours whenever needed.
• Willing to be assigned to the graveyard shift.