Freelance Customer Service Officer

Prism+; Singapore; Remote; USD 30,000 - 50,000; Full time

Job summary

An innovative consumer electronics company is on the lookout for a Customer Service Officer Offshore to join their dynamic team. This exciting role offers the flexibility of working remotely, allowing you to assist customers from anywhere in the world. You will be responsible for responding to inquiries, troubleshooting issues, and collaborating with internal teams to enhance customer satisfaction. With a focus on communication and problem-solving, this position promises a rewarding experience in a supportive work culture. If you thrive in a fast-paced environment and are passionate about providing excellent service, this opportunity is perfect for you.

Benefits

Guaranteed holiday pay

Incentives and annual bonuses

Paid leaves (annual, medical, birthday)

Salary increases based on performance

Permanent work-from-home setup

Great work culture

Qualifications

• Experience in customer service or related field is essential.
• Strong communication and interpersonal skills are crucial.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Troubleshoot and resolve customer issues related to products.

Skills

Fluent in English

Customer service experience

Strong communication skills

Multitasking

Attention to detail

Problem-solving skills

Data entry experience

Social media moderation

Tools

Customer service software

Job description

PRISM+ is a fast-growing consumer electronics company based in Singapore, known for its high-quality TVs and monitors. We are currently seeking a Customer Service Officer Offshore to join our dynamic team. This role offers the flexibility of working remotely from anywhere in the world.

Responsibilities:

1. Respond to customer inquiries and provide accurate information and assistance.
2. Troubleshoot and resolve customer issues related to our products.
3. Ensure timely and effective communication with customers.
4. Collaborate with internal teams to address customer concerns and provide feedback for improvements.
5. Maintain thorough knowledge of our products, promotions, and company policies.

Qualifications:

1. Fluent in both written and spoken English.
2. Previous experience in customer service or a related field.
3. Strong communication and interpersonal skills.
4. Ability to multitask and work well under pressure.
5. Attention to detail and problem-solving skills.
6. Proficient in using customer service software and tools.
7. Reliable internet connection and appropriate work-from-home setup.
8. Data entry and management experience.
9. Social media moderation skills are a plus.

Benefits:

• Guaranteed differential pay for holidays.
• Incentives and annual bonuses.
• Paid leaves (annual, medical, and birthday).
• Salary increases after 3 and 6 months based on performance.
• Permanent work-from-home setup.
• Great work culture!