Fraud Team Lead

StarHub Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading telecommunications company is looking for an Assistant Manager for their Fraud Prevention team. In this role, you will oversee fraud detection and investigation operations, collaborate across departments, and enhance fraud strategies within a dynamic technology environment.

Qualifications

• 4 to 6 years of experience in fraud detection and prevention, preferably in telecommunications.
• 1–2 years of leadership or team management experience.
• Strong knowledge of telecom fraud typologies.

Responsibilities

• Supervise and mentor the fraud analysis team.
• Conduct thorough investigations into complex fraud incidents.
• Develop and refine fraud detection rules and processes.

Skills

Fraud Analysis

Investigative Skills

Stakeholder Management

Communication Skills

Analytical Skills

Education

Bachelor’s degree in finance, business, Information Technology or related fields

Advanced certifications (e.g., CFE, CFCS)

Tools

Fraud monitoring tools

Billing systems

Analytical platforms

Job description

Assistant Manager – Fraud

As a Fraud Team Lead (Assistant Manager), you will play a critical role in leading the fraud prevention and investigation team within our fast-paced Telecommunications and Technology environment. Your responsibilities include overseeing fraud detection operations, conducting in-depth investigations, identifying fraud trends, and implementing mitigation strategies. You will also collaborate cross-functionally with departments including Customer Service, Finance, Legal, and Technology to protect the company from internal and external fraud risks.

Responsibilities:

• Supervise and mentor the fraud analysis team, ensuring effective monitoring and investigation of potential fraud cases.
• Monitor daily fraud alerts and suspicious activity across customer accounts, billing systems, SIM provisioning, and digital services
• Conduct thorough investigations into complex fraud incidents, including subscription fraud, identity theft, account takeovers, and roaming fraud
• Collaborate with network operations, customer service, and security teams to implement fraud detection controls and fraud prevention measures.
• Stay informed about emerging telecom fraud trends, scams, and techniques used by fraudsters.
• Develop and refine fraud detection rules, systems, and processes using analytics and fraud management tools.
• Drive continuous improvement in fraud operations through automation, training, and best practice sharing.
• Coordinate with legal and compliance teams to ensure fraud mitigation aligns with regulatory standards.
• Prepare detailed reports on fraud trends, case investigations, and remediation efforts for senior management.
• Support the development of customer awareness campaigns on fraud prevention

• Bachelor’s degree in finance business, Information Technology, or related fields. Advanced certifications (e.g., CFE, CFCS) are an advantage.
• 4 to 6 years of experience in fraud detection and prevention preferably within the telecommunications or technology sector.
• At least 1–2 years of leadership or team management experience.
• Strong knowledge of telecom fraud typologies (e.g., SIM fraud, subscription fraud, interconnect fraud).
• Familiarity with fraud monitoring tools, billing systems, and analytical platforms.
• Familiarity with regulatory standards and compliance related to telecom fraud.
• Strong analytical and investigative skills; ability to interpret complex data to make informed decisions.
• Excellent stakeholder management and communication skills.
• High level of integrity and ability to manage sensitive information discreetly.
• Proven ability to work under pressure and manage multiple priorities in a dynamic environment.