Fraud Investigator | Singapore, SG

United Overseas Bank; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A renowned financial institution in Asia is seeking an investigator for scam cases. The role involves investigating scam reports, conducting interviews, analyzing transactions, and collaborating with internal stakeholders for fraud prevention. Candidates should be able to comply with regulations and have experience in case management. Apply now to make a difference in financial crime mitigation.

Qualifications

• Ability to investigate alleged scam cases reported by retail customers.
• Experience in collaborating with internal and external stakeholders.
• Knowledge of compliance with regulatory and law enforcement orders.

Responsibilities

• Investigate scam cases reported by customers.
• Conduct internal/external stakeholder interviews.
• Maintain case tracking to meet service level agreements.

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Investigate into alleged scam cases reported by retail customers in accordance to existing frameworks such as Shared Responsibility Framework or E-Payments User Protection Guideline.
• Follow up with internal/external stakeholders and conduct interviews with customers
• Maintaining case tracking to monitor service level agreement for scam investigation.
• Analyzing suspicious banking transactions and initiate blocking actions in accordance with SOP
• Blacklisting management on suspicious banking transactions
• Close collaboration with Anti-Scam Centre (ASC) to resolve scam cases which include fund tracing and execution of seizure order. Maybe required to co-locate at ASC's premise.
• Complying with regulatory and law enforcement orders
• Prepare detailed investigation report which include case findings, evidence, and case recommendations.
• Recommend fraud prevention strategies based on present scam trends and modus-operandis to mitigate financial crime risk.
• Managing case conference with customers
• Conduct site visits for investigation purpose.
• Support other business unit with case mediation and arbitration.
• Ensure compliance with regulations such as Banking Act and etc.
• Collaborate with internal stakeholders for anti-scam strategy such as escalating scam advisory.
• Provide guidance to internal stakeholders on emerging scam trends.
• Testifying as witness in Court when necessary

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territori...

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