Fraud Investigator/Analyst

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Borr Drilling is seeking a Fraud Investigator/Analyst to enhance their fraud risk management regime. This role involves monitoring transaction patterns, ensuring compliance with international standards, and training business teams on fraud detection and prevention practices. Strong analytical skills and experience in financial services are essential to protect the company from fraud risks.

Qualifications

• 3-4 years of experience in fraud prevention, risk management, or related role.
• Strong understanding of merchant fraud risks and typologies.
• Familiarity with international scheme standards and compliance.

Responsibilities

• Monitor and manage fraud risks related to NETS products.
• Conduct level 1 review of suspicious fraudulent cases.
• Develop fraud controls for new products/channels.

Skills

Attention to Detail

Communication

Problem-Solving

Collaboration

Education

Bachelor’s degree in business, Finance, Risk Management or a related field

Tools

Fraud detection systems

Payment gateways

Transaction monitoring tools

Job description

Job description:

Position Summary

As a Fraud Investigator/Analyst in the1 Line of Defence (LOD), you will be responsible for monitoring and managing fraud risks related to NETS products and ensuring effective fraud mitigation practices. You will also review escalations from Sales & Channel, Merchant Business, Consumer Business and Customer Service and Operations to provide timely level 1 assistance on potential fraudulent transactions before escalation to 2LOD for further investigation. Additionally, you will ensure compliance with international scheme requirements from business and operational perspective.

Key Responsibilities

1. Fraud Monitoring, Detection and Investigation:
   • Operate business product systems/platforms (e.g. DA Online) to detect abnormal merchant behaviour, transaction patterns, or terminal misuse.
   • Develop fraud controls for new product/channels to ensure that they are robust and safeguard NETS from fraud risk.
   • Review escalated fraud cases from Customer Service & Operations, Banks/SPF/Schemes/Partners or Sales.
   • Conduct level 1 review of suspicious fraudulent cases and prepare internal escalation to the 2LOD for filing of STR or Form 1 reporting per PSN03 requirements.
2. Scheme Compliance Review: Regularly review fraud management processes to ensure alignment with international payment scheme standards.
3. Business Procedures/Processes: Develop and maintain relevant business procedures, workflows covering business fraud detection, handling, merchant communication, and reporting.
4. Training & Awareness: Conduct training for Sales & Channel, Merchant Business, Consumer Business and Customer Service and Operations on fraud flags, scheme rules, and internal escalation processes.

Requirements

Education and Experience

• Bachelor’s degree in business, Finance, Risk Management or a related field
• At least 3-4 years of experience in fraud prevention, risk management, or a related role, particularly in the payments or financial services industry
• Experience with fraud detection systems, payment gateways, and transaction monitoring tools

Skills and Knowledge

• Strong understanding of merchant fraud risks and typologies
• Familiarity with payment systems
• Knowledge of fraud detection tools and systems
• Familiarity with international scheme standards and compliance

Key Competencies

• Attention to Detail:
  • High attention to detail in identifying fraud signals, anomalies, and vulnerabilities in merchant transactions and refund activities
• Communication:
  • Strong communication skills to collaborate with merchants, internal teams, and regulatory bodies
• Problem-Solving:
  • Ability to develop adequate control measures to mitigate fraud risks
• Collaboration:
  • Ability to work with cross-functional teams, stakeholders and merchant partners to reduce fraud risks