Fraud Analyst (Cards Operations) | Singapore, SG

Maybank Singapore; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Maybank Singapore is seeking a Fraud Analyst to enhance its Cards Operations - Fraud Control Management team. The ideal candidate will investigate card transactions, manage fraud prevention measures, and work collaboratively with various stakeholders. This role requires strong analytical skills and offers an opportunity to contribute to customer safety within the banking sector.

Qualifications

• 3-5 years' experience in fraud management, payments, or risk functions preferred.
• Strong analytical and problem-solving skills required.
• Familiarity with Visa/Mastercard chargeback and dispute processes is advantageous.

Responsibilities

• Monitor and investigate suspicious card transactions & e-payments.
• Review and update fraud detection rules based on trends.
• Prepare monthly and regulatory fraud reporting.

Skills

Investigation

Accuracy

Education

Degree in Banking, Business, Finance, or related field

Job description

JOB DESCRIPTION
Maybank Singapore is looking for a Fraud Analyst to join our Cards Operations - Fraud Control Management team. If you're passionate about preventing fraud, working with data, and helping customers feel safe, this role might be for you.

JOB RESPONSIBILITIES
What You'll Do:
- Monitor and investigate suspicious card transactions & e-payments using in-house and scheme-based fraud tools
- Follow up with customers on unauthorised transactions and manage card replacements
- Review and update fraud detection rules (Visa & MasterCard platform) based on emerging fraud trends
- Assess suspicious credit card applications and support AML monitoring efforts
- Liaise with internal teams, authorities, and card schemes on fraud-related cases
- Provide support in chargeback and recovery processes
- Prepare monthly and regulatory fraud reporting

JOB SKILLS
Investigation
Accuracy


JOB REQUIREMENTS
What You Bring:
- A degree in Banking, Business, Finance, or a related field
- Strong analytical and problem-solving skills
- Ability to work under pressure in a fast-paced environment
- 3-5 years' experience in fraud management, payments, or risk functions preferred
- Familiarity with Visa/Mastercard chargeback and dispute processes is an advantage

Please note only shortlisted candidates will be notified.

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