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Fraud Analyst (Cards Operations)

Maybank

Singapore

On-site

SGD 60,000 - 80,000

Full time

21 days ago

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Job summary

Maybank Singapore seeks a passionate Fraud Analyst for its Cards Operations team. The role focuses on preventing fraud through data analysis and monitoring transactions. Ideal candidates will possess strong analytical skills and relevant experience in fraud management, contributing to customer safety and operational integrity.

Qualifications

  • 3-5 years’ experience in fraud management, payments, or risk functions preferred.
  • Familiarity with Visa/Mastercard chargeback and dispute processes is an advantage.

Responsibilities

  • Monitor and investigate suspicious card transactions & e-payments.
  • Manage card replacements and liaise on fraud-related cases.
  • Prepare monthly and regulatory fraud reporting.

Skills

Analytical skills
Problem-solving skills
Ability to work under pressure

Education

Degree in Banking, Business, Finance or related field

Job description

Maybank Singapore is looking for a Fraud Analyst to join our Cards Operations – Fraud Control Management team. If you’re passionate about preventing fraud, working with data, and helping customers feel safe, this role might be for you.

What You’ll Do:

  • Monitor and investigate suspicious card transactions & e-payments using in-house and scheme-based fraud tools

  • Follow up with customers on unauthorised transactions and manage card replacements

  • Review and update fraud detection rules (Visa & MasterCard platform) based on emerging fraud trends

  • Assess suspicious credit card applications and support AML monitoring efforts

  • Liaise with internal teams, authorities, and card schemes on fraud-related cases

  • Provide support in chargeback and recovery processes

  • Prepare monthly and regulatory fraud reporting

What You Bring:

  • A degree in Banking, Business, Finance, or a related field

  • Strong analytical and problem-solving skills

  • Ability to work under pressure in a fast-paced environment

  • 3–5 years’ experience in fraud management, payments, or risk functions preferred

  • Familiarity with Visa/Mastercard chargeback and dispute processes is an advantage

Please note only shortlisted candidates will be notified.

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