Fraud Analyst

Maybank; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading banking institution in Singapore is seeking a Fraud Analyst to join the Cards Operations – Fraud Control Management team. The role involves monitoring and investigating suspicious transactions, updating fraud detection rules, and liaising with authorities. Ideal candidates will have a degree in Banking or a related field, strong analytical skills, and 3-5 years of experience in fraud management. This position prioritizes a safe customer experience.

Qualifications

• 3–5 years’ experience in fraud management, payments, or risk functions preferred.
• Familiarity with Visa/Mastercard chargeback and dispute processes is an advantage.

Responsibilities

• Monitor and investigate suspicious card transactions & e-payments.
• Follow up with customers on unauthorised transactions.
• Review and update fraud detection rules based on emerging trends.
• Assess suspicious credit card applications.
• Liaise with internal teams and authorities on fraud-related cases.
• Provide support in chargeback and recovery processes.
• Prepare monthly and regulatory fraud reporting.

Skills

Analytical skills

Problem-solving skills

Fraud detection

Customer service

Education

Degree in Banking, Business, Finance

Job description

Maybank Singapore is looking for a Fraud Analyst to join our Cards Operations – Fraud Control Management team. If you’re passionate about preventing fraud, working with data, and helping customers feel safe, this role might be for you.

What You’ll Do:

• Monitor and investigate suspicious card transactions & e-payments using in-house and scheme-based fraud tools
• Follow up with customers on unauthorised transactions and manage card replacements
• Review and update fraud detection rules (Visa & MasterCard platform) based on emerging fraud trends
• Assess suspicious credit card applications and support AML monitoring efforts
• Liaise with internal teams, authorities, and card schemes on fraud-related cases
• Provide support in chargeback and recovery processes
• Prepare monthly and regulatory fraud reporting

What You Bring:

• A degree in Banking, Business, Finance, or a related field
• Strong analytical and problem-solving skills
• Ability to work under pressure in a fast-paced environment
• 3–5 years’ experience in fraud management, payments, or risk functions preferred
• Familiarity with Visa/Mastercard chargeback and dispute processes is an advantage

Please note only shortlisted candidates will be notified.