Franchise Operations Trainer (Bread/Pastry)

Paris Baguette Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A renowned bakery and café chain in Singapore is seeking a Franchise Operations Trainer to enhance the success of their franchise network. Responsibilities include developing training programs, providing on-site coaching, and monitoring franchisee performance. The ideal candidate has over 3 years of experience in hospitality, strong communication skills, and a passion for customer service.

Benefits

Flexi health and benefit

Career development opportunities

Performance Incentive Bonus

Collaborative work environment

Qualifications

• Minimum 3 years of experience in a similar role, preferably in hospitality or food and beverage.
• Excellent knowledge of franchise operations and customer service.
• Strong interpersonal and communication skills for effective training.

Responsibilities

• Develop and deliver training programs for franchisees.
• Provide on-site support and coaching to franchisee teams.
• Monitor franchisee performance and provide recommendations for improvement.

Skills

Franchise operations knowledge

Training and coaching

Interpersonal skills

Customer service excellence

Microsoft Office proficiency

Adaptability

Job description

About the role

As a Franchise Operations Trainer at Paris Baguette Singapore, you will play a crucial role in ensuring the seamless operation and success of our franchise locations. You will be responsible for training and supporting our franchisees and their teams in the overseas countries to deliver exceptional customer service and maintain our high standards of food quality and operational efficiency.

What you'll be doing

• Develop and deliver comprehensive training programs for new and existing franchisees, covering all aspects of operations, including food preparation, customer service, inventory management, and reporting
• Provide on-site support and coaching to franchisees and their staff, ensuring they have the knowledge and skills to effectively manage their operations
• Monitor franchisee performance and provide feedback and recommendations for improvement
• Collaborate with the franchisor team to identify and implement best practices, process improvements, and new initiatives
• Maintain detailed records of all training activities and franchisee performance metrics
• Assist in the recruitment and onboarding of new franchisees

What we're looking for

• Minimum 3 years of experience in a similar Franchise Operations Trainer or TTT experience, preferably within the hospitality or food and beverage industry
• Excellent knowledge of franchise operations, including best practices in training, customer service, and operational efficiency
• Strong interpersonal and communication skills, with the ability to effectively train and coach individuals and teams
• Proficient in Microsoft Office suite and comfortable with using various training and reporting tools
• Passionate about the hospitality industry and committed to delivering exceptional customer experiences
• Flexible and adaptable, with the ability to work in a fast-paced, dynamic environment

What we offer
At Paris Baguette Singapore, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, you will enjoy a range of benefits, including:

• Flexi health and benefit
• Opportunities for career development and advancement
• Performance Incentive Bonus
• A collaborative and supportive work environment

About us

Paris Baguette Singapore is a leading bakery and café chain, renowned for its fresh, high-quality baked goods and exceptional customer service. With a strong presence across Singapore, we are committed to expanding our franchise network and delivering a unique dining experience to our customers. Join our team and be a part of our continued success!

Apply now to become our next Franchise Operations Trainer and be a key contributor to the growth and success of our franchise network.