Founding Customer Success Manager | SaaS - US Market

Michael Page; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading SaaS firm, backed by Y-Combinator, is seeking a Founding Customer Success Manager to oversee client relationships and drive growth through innovative solutions. Candidates should bring experience in sales and SaaS, with a focus on the US market, to influence a rapidly expanding business environment.

Qualifications

• 4 to 5 years of experience in sales or account management.
• Strong background in SaaS or AI-driven solutions.
• Proven track record in closing deals and exceeding targets.

Responsibilities

• Lead upselling and cross-selling to grow account value.
• Manage end-to-end client relationships and coordination.
• Create and execute strategic account growth plans.

Skills

Relationship Management

Sales

Customer Success

Negotiation

Upselling

Consultative Selling

Customer Retention

Organizational Skills

Tools

Zendesk

Intercom

CRM Implementation

Billing Platforms

Job description

Founding Customer Success Manager | SaaS - US Market

Join as the Founding Customer Success Leader Work closely with the CEO to influence a high growth SaaS firmAbout Our ClientOur client is a Y-Combinator-backed, high growth SaaS firm focused on the US marketJob Description Lead upselling and cross-selling to grow account value Manage end-to-end client relationships and coordination Identify and close new business opportunities within existing accounts Oversee pilot implementations with a focus on maintaining a 100% success rate Create and execute strategic account growth plans Drive revenue through consultative selling and tailored solutions Monitor performance against sales targets and optimize accordingly Collaborate with internal teams (Product, Marketing, Solutions) to develop client-specific offeringsThe Successful Applicant 4 to 5 years of experience in sales, customer relationship management, or account management. Strong background in SaaS, or AI-driven business solutions. Proven track record in closing deals, managing complex sales cycles, and exceeding revenue targets. Experience working with US Enterprise clientsWhat's on Offer Opportunity to work with cutting-edge AI solutions in Insurtech. Work with a fast-growing, YC-backed start-up in a high-impact role. Collaborative and dynamic work culture with high career growth potentialContact: Anoushka BhatiaQuote job ref: JN-hidden_mobile4,

• Job Tags relationship management, customer relationship management, account management

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• Founding Customer Success Manager | SaaS - US Market

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Territory Mapping, Pipeline Management, Forecasting, Negotiation, Consultative Selling, Customer Retention, International Sales,Account Research, SaaS Environment

Clientfocused attitude, Empathy, Ability to relate to customer needs, Organizational skills, Understanding of SaaS solutions, Proactive approach, Teaching skills

SaaS, Unified Communications, communication, negotiation, upselling,customer success, ITTech solutions, relationshipbuilding, crossselling, CRM tools, billing platforms

Zendesk, Five9, System Administration, Configuration, Permissions, Automation, Sentiment Analysis, System Maintenance, Technical Support, Troubleshooting, Documentation, APIs,CRM Implementation, Intercom, Kustomer, Contact Center Solutions, Dialpad, 8x8, AIdriven Features, Chatbots, Automation Workflows, AI Scorecards, Intelligent Routing, User Roles, Workflows, Automation Rules, IVR Menus, AIenabled Features, Call Routing Logic, AI Workflow, AIpowered Functionalities, Predictive Routing, Upgrades, RootCause Analysis, Training Sessions, Data Migrations, Thirdparty Integrations

Territory Mapping, Pipeline Management, Forecasting, Negotiation, Consultative Selling, Customer Retention, International Sales,Account Research, SaaS Environment

Clientfocused attitude, Empathy, Ability to relate to customer needs, Organizational skills, Understanding of SaaS solutions, Proactive approach, Teaching skills

SaaS, Unified Communications, communication, negotiation, upselling,customer success, ITTech solutions, relationshipbuilding, crossselling, CRM tools, billing platforms

Zendesk, Five9, System Administration, Configuration, Permissions, Automation, Sentiment Analysis, System Maintenance, Technical Support, Troubleshooting, Documentation, APIs,CRM Implementation, Intercom, Kustomer, Contact Center Solutions, Dialpad, 8x8, AIdriven Features, Chatbots, Automation Workflows, AI Scorecards, Intelligent Routing, User Roles, Workflows, Automation Rules, IVR Menus, AIenabled Features, Call Routing Logic, AI Workflow, AIpowered Functionalities, Predictive Routing, Upgrades, RootCause Analysis, Training Sessions, Data Migrations, Thirdparty Integrations