Forward Deployed AI Solutions Engineer

ZENDESK SINGAPORE PTE. LTD.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Zendesk Singapore Pte. Ltd. is seeking a Forward Deployed Engineer to join our Technical Presales team. You’ll be embedded with strategic customers to design, build, and deliver production-grade AI solutions that unlock measurable ROI.

You’ll translate customer needs into robust integrations, architect LLM-powered workflows, and collaborate across product, engineering, and sales to drive enterprise AI deployments at scale, with travel up to 50%.

Qualifications

• 5+ years software engineering delivering production systems.
• Proficient in Python and JavaScript/TypeScript; experience with Java, Ruby, or Go preferred.
• Hands-on experience deploying or integrating LLM-based solutions (RAG, vector DBs, model evaluation).
• Experience with cloud platforms (AWS/GCP/Azure) and containerized deployments (Docker, Kubernetes).
• Willing to travel up to 50% to customer sites.

Responsibilities

• Lead end-to-end technical delivery of AI agent and LLM-powered solutions: discovery, scoping, system design, PoC, production rollout, and handoff.

Skills

Founder mindset

Engineering rigor

Full-stack fluency

LLM expertise

Systems integrator

Communication skills

Travel ready

Tools

LangChain

LlamaIndex

Haystack

APIs

Data pipelines

RAG systems

Docker

Kubernetes

Job description

Zendesk Singapore Pte. Ltd. is seeking a Forward Deployed Engineer to join our Technical Presales team. You’ll be embedded with strategic customers to design, build, and deliver production-grade AI solutions that unlock measurable ROI.

You’ll translate customer needs into robust integrations, architect LLM-powered workflows, and collaborate across product, engineering, and sales to drive enterprise AI deployments at scale, with travel up to 50%.