FOOD SERVICE FLOOR MANAGER

TODAMGOL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A well-established organization in Singapore is seeking a Floor Manager to ensure smooth operations and high-quality customer service. In this role, you will lead and motivate floor staff, oversee daily operations, and maintain customer satisfaction. The ideal candidate must have experience in managing teams in a dynamic environment, strong leadership skills, and a commitment to operational excellence.

Qualifications

• Experience in a similar role in a fast-paced environment.
• Able to lead and motivate a team effectively.
• Strong problem-solving skills and customer-oriented mindset.

Responsibilities

• Oversee daily floor operations to ensure efficiency and high-quality service.
• Lead, train, and motivate floor staff to perform effectively.
• Address customer queries and maintain high customer satisfaction.

Skills

Leadership

Customer service

Operational management

Training and development

Job description

We're seeking an experienced floor manager to join our team.

You will ensure the smooth functioning of operations on the floor and maintain high standards of customer service. You will also supervise staff, ensure customer needs are met, and improve operational processes to meet company standards. You will act as a key point of contact between management and floor-level employees, making sure that the business operates smoothly.

Responsibilities:

1. Overseeing and managing daily floor operations to ensure efficiency and high-quality service.
2. Leading, training, and motivating the floor staff, ensuring all team members perform their duties effectively.
3. Ensuring operational procedures and company policies are consistently followed.
4. Monitoring inventory levels, stock availability, and merchandise display to optimize sales and operations.
5. Addressing customer queries, complaints, and issues promptly, maintaining high customer satisfaction.
6. Ensuring the workplace meets health and safety regulations and maintains a clean and organized environment.
7. Setting performance targets for staff and ensuring they are met.
8. Implementing new procedures or guidelines as directed by upper management.
9. Scheduling and assigning tasks to staff, ensuring sufficient coverage during peak hours.
10. Ensuring timely replenishment of stock, proper inventory management, and loss prevention.
11. Collaborating with team members to ensure all service and operational targets are met.
12. Communicating with suppliers or service providers for any floor-related requirements.
13. Maintaining regular communication with management to provide updates on floor activities.