Food & Beverage Manager

Job Description and Requirement:

The Canteen Manager is responsible for overseeing the daily operations of a canteen or cafeteria, ensuring smooth and efficient service, managing staff, and maintaining a high standard of food quality and cleanliness. The role requires a combination of managerial, organizational, and customer service skills.

Key Responsibilities:

Operational Management:

• Oversee the daily operation of the canteen, ensuring it runs smoothly.
• Plan, prepare, and monitor menus, considering dietary needs, variety, and balance.
• Manage food inventory and order supplies as needed.
• Maintain high standards of cleanliness and organization in the kitchen and dining areas.

Staff Management:

• Hire, train, and supervise canteen staff, including cooks, kitchen assistants.
• Assign tasks, set schedules, and ensure staff adherence to health and safety regulations.
• Evaluate staff performance and provide ongoing training and support.

Customer Service:

• Provide customer service, addressing any concerns or complaints promptly.
• Ensure that food is served in a timely manner and gather feedback from customers to improve the canteen experience.

Health and Safety Compliance:

• Ensure that food preparation and service meet all local health and safety regulations.
• Maintain proper hygiene standards for food storage, preparation, and handling.
• Conduct regular cleaning and safety checks to maintain a safe working environment.

Menu Planning and Development:

• Develop and update seasonal or weekly menus in collaboration with nutritionists or dietitians if applicable.
• Introduce new food items and ensure they are well received by customers.

Job Requirements for Canteen Manager:

Education and Qualifications:

• A high school diploma or equivalent; further education in hospitality management, business administration, or a related field is often preferred.
• Food safety certification or knowledge of food handling regulations is essential.

Experience:

• Proven experience as a canteen manager, food service supervisor, or in a similar role.
• Experience in managing staff, budgeting, and overseeing daily operations.
• Knowledge of menu planning, food preparation, and cost control.

Skills:

• Strong leadership and organizational skills to manage staff and operations.
• Excellent customer service and communication skills.
• Ability to multitask and handle a fast-paced work environment.
• Financial management skills to control costs and maximize profitability.
• In-depth knowledge of food safety, hygiene standards, and health regulations.
• Strong problem-solving skills to address operational issues.

Physical Requirements:

• Ability to stand for long periods, lift moderate weights, and work in a busy, sometimes hot, and noisy environment.

A Canteen Manager needs a balance of strong managerial skills, culinary knowledge, and a focus on customer service to ensure the canteen operates efficiently and meets the needs of the customers.