FOOD AND BEVERAGE OPERATIONS MANAGER

HOU MEN SHAN REN PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A dessert-focused business in Singapore is seeking a skilled F&B Manager to oversee daily operations, train staff, and ensure excellent customer service. The ideal candidate will have a strong background in food and beverage management, especially in a café or dessert shop environment, and will be committed to maintaining high standards of quality and compliance. This role also involves inventory management and sales performance monitoring.

Qualifications

• Proven experience as an F&B Manager, Restaurant Manager, or similar role.
• Experience in café, dessert shop, or pastry operations is a strong advantage.
• Ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Manage day-to-day shop operations including opening/closing procedures.
• Lead, train, and schedule front-of-house and kitchen staff.
• Ensure excellent customer service standards are met.

Skills

Leadership

Customer-focused

Food safety knowledge

Interpersonal skills

Tools

POS systems

Job description

Job Summary:

We are looking for a passionate and experienced F&B Manager to oversee the daily operations of our dessert shop. The ideal candidate should have strong leadership skills, a customer-first mindset, and a deep understanding of food and beverage operations, especially in a café or dessert-focused setting.

Key Responsibilities:

• Daily Operations:
  Manage day-to-day shop operations including opening/closing procedures, cleanliness, and compliance with food safety and hygiene standards.
• Team Management:
  Lead, train, and schedule front-of-house and kitchen staff. Foster a positive and productive team environment.
• Customer Service:
  Ensure excellent customer service standards are met. Handle feedback, complaints, and special requests professionally.
• Inventory & Ordering:
  Monitor inventory levels, order supplies, and manage stock rotation to minimize wastage.
• Sales & Profitability:
  Monitor sales performance, implement strategies to boost revenue, and control costs to meet profitability targets.
• Menu Coordination:
  Work closely with chefs or dessert makers to maintain and improve product offerings. Suggest seasonal items and promotional ideas.
• Compliance:
  Ensure compliance with all relevant regulations including food hygiene, health & safety, and licensing requirements.
• Reporting:
  Maintain records of sales, expenses, staff performance, and customer feedback. Provide regular reports to management.

Requirements:

• Proven experience as an F&B Manager, Restaurant Manager, or similar role
• Experience in café, dessert shop, or pastry operations is a strong advantage
• Excellent leadership and interpersonal skills
• Strong knowledge of food safety standards and operational procedures
• Customer-focused with a strong sense of hospitality
• Ability to multitask and thrive in a fast-paced environment
• Proficiency in POS systems and basic financial reporting
• Flexibility to work shifts, weekends, and holidays

Bonus Skills (Optional but Preferred):

• Knowledge of trending desserts and market insights
• Basic barista or pastry-making skills
• Marketing or social media experience to promote the shop