Food and Beverage Manager

The Garcha Group Marriott International; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

An exciting opportunity exists at The Garcha Group in Singapore for a Food and Beverage Manager. This role involves overseeing all food and beverage activities while ensuring high customer satisfaction and operational efficiency. Ideal candidates will demonstrate strong leadership, exceptional guest service skills, and have a deep understanding of the hospitality industry's standards.

Benefits

Discounts on F&B and room rates

Access to personalized training tools

2 nights yearly staycation

20% off Food & Beverage

Qualifications

• Experience in food and beverage operations management is crucial.
• Strong customer service skills and ability to oversee staff.
• Familiarity with hotel management systems is advantage.

Responsibilities

• Oversee daily operations and achieve sales targets.
• Engage in guest service and handle complaints professionally.
• Conduct training for staff and manage onboarding processes.

Skills

Customer Service

Sales

Leadership

Budget Management

Food Quality Control

Tools

Micros

Avero

Material Control

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

• Discounts on F&B and room rates in 7,000+ hotels worldwide for you and your family.
• Access to Marriott's “Global Learning + Development” personalized training tools.
• 2 nights yearly staycation with meals and beverages in any of the Garcha Group hotels in Singapore.
• 20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.

Job Description

Responsible for all food and beverage business activities, including sales, customer service, and promotions, ensuring budget and customer satisfaction targets are met, along with maintaining food quality and service standards.

Primary Responsibilities:

• Oversees daily operations and achieves targets.
• Works with management to forecast sales, covers, and payroll costs.
• Supervises daily operations and staffing coverage.
• Assigns responsibilities to supervisors based on their strengths.
• Ensures all duties and services meet hotel standards.
• Adheres to timelines and maintains quality in food, beverage, and service.
• Participates in briefings and updates policies in absence of the manager.
• Maintains in-depth knowledge of menus, bar, and wine operations.
• Establishes, trains, and executes sales and marketing plans.
• Ensures cleanliness and proper appearance of the restaurant and related areas.
• Familiarizes with hotel systems like Micros, Avero, and Material Control.

Providing a Leading Guest Experience:

• Engages proactively in guest service and promotes sales.
• Gathers guest feedback to ensure satisfaction and build loyalty.
• Handles complaints swiftly and professionally.
• Personalizes guest experiences according to hotel standards.
• Builds strong relationships with local guests and maintains confidentiality.

Management and Leadership of Outlet:

• Acts as a mentor and role model, demonstrating leadership and market knowledge.
• Engages actively in guest service and supports colleagues during major meal periods.
• Conducts team training, performance reviews, and manages disciplinary issues.
• Ensures safety, security, grooming, and hygiene standards.
• Participates in recruitment, onboarding, and ongoing training.
• Attends meetings, reviews performance, and follows up on projects.

Marketing and Revenue Management:

• Addresses guest inquiries and feedback confidently.
• Recommends revenue-enhancing initiatives like promotions.
• Implements cost control measures and analyzes sales reports.

Team Training and Development:

• Conducts on-the-job training and maintains training records.
• Guides new hires and ensures compliance with hotel policies and safety procedures.

Other Responsibilities:

• Performs additional duties as assigned, coordinating with various teams to ensure efficiency.
• Continually develops personal leadership skills and ensures compliance with NEA regulations.