Food and Beverage Guest Relations / Host

Capella Hotel Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel in Singapore is seeking a Food and Beverage Host to manage restaurant reservations and enhance guest experiences. The role requires excellent customer service and a minimum of 1 year of experience in upscale service environments. Ideal candidates will excel in communication, thrive under pressure, and contribute to a welcoming atmosphere.

Qualifications

• Minimum 1 year of experience in upscale restaurants or hotels.
• Skillful at communicating with guests and providing excellent service.

Responsibilities

• Managing reservations through phone and email.
• Responding to guest enquiries and requests.
• Building and maintaining a strong guest profile database.

Skills

Excellent communication

Customer service

Ability to work under pressure

Job description

Position Overview
The Food and Beverage Host is responsible for managing the restaurant reservations efficiently. The individual strives to provide our guests with the highest customer service while building a strong repertoire of guests for the restaurant.

The Role

Food and Beverage Operations

• Managing reservations through phone and email, ensuring restaurants are confirmed
• Responding to guest enquiries and requests
• Communicating guest information to the team (special requests, occasions) to personalize guests' experience
• Request guests for their dining feedback and communicate feedback to the manager
• Ensure each guest is warmly welcomed
• Welcome guests by name and escort them to the designated seats
• Ensure each guest gets a fond farewell before they leave
• Assist in building and maintaining a strong guest profile database
• Support food & beverage service when required

Talent Profile

• Minimum 1 year of experience in upscale restaurant or hotels.
• Skillful at communicating with guests and providing excellent service
• Able to work under pressure