Food and Beverage Captain

Borr Drilling; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prestigious dining venue in Singapore is seeking a Captain to elevate the guest experience and mentor junior staff. You will manage service sections, ensuring a polished dining atmosphere infused with Italian culinary traditions. This role demands strong leadership, interpersonal skills, and a commitment to hospitality excellence, underpinned by at least two years of relevant experience in a full-service environment. Join us in creating memorable dining moments and maximizing guest satisfaction.

Qualifications

• At least 2 years of relevant experience in a full-service or lifestyle dining concept standalone venue.
• Strong knowledge in Italian cuisine, wines, and service etiquette preferred.
• Strong interpersonal and communication skills, with a natural ability to engage with guests.
• Meticulous attention to detail and a commitment to excellence.
• Professional grooming with a warm, confident presence.

Responsibilities

• Lead service delivery in your section according to brand standards.
• Supervise and support Servers in your assigned section to ensure smooth service flow.
• Establish rapport with guests, anticipate their needs and respond promptly.
• Uphold hygiene, safety, and sustainability standards in daily operations.

Skills

Interpersonal skills

Communication skills

Leadership qualities

Job description

ABOUT THE ROLE

As a Captain at Publico Ristorante, you will lead by example in delivering exceptional Italian dining experiences. You will be responsible for managing a service section, guiding and mentoring junior tam members, and ensuring guests receive warm, attentive and polished service at all times. You are a key player in upholding our brand standards and creating memorable moments that reflect the vibrant lifestyle and hospitality of Publico.

At InterContinental Hotels & Resorts, we believe in Inspiring incredible - both within our teams and in every guest experience. With a global, cultured mindset paired with deep local expertise, we bring our unique personalities to every interaction, creating authentic and memorable moments. Our success is driven by passionate individuals who understand hospitality inside and out. We perform at our best by fostering a culture of excellence, engagement, and well-being - because when we invest in ourselves, we deliver exceptional experiences. We fuel innovation by embracing diverse perspectives, leading to creative and forward-thinking solutions. And we stand out because of our unique culture, setting us apart in the industry.

As a colleague of InterContinental Singapore Robertson Quay, you will be part of a team that embodies this philosophy, delivering exceptional service and elevating hospitality to new heights. If you believe in our values and want to be part of something truly special, we want you on our team!

YOUR DAY TO DAY

People

• Supervise and support Servers in your assigned section to ensure smooth service flow.

• Assist with onboarding and on-the-job training for new team members.

• Foster a positive team spirit and contribute to pre-shift briefings.

• Collaborate with Supervisors and Managers to ensure proper staffing and task delegation.
  

Financial

• Support the outlet’s upselling strategies through thoughtful recommendations.

• Ensure accurate order taking and billing, minimizing errors and wastage.

• Handle service tools and equipment responsibly to reduce breakage and costs

• Monitor stock levels of side stations and escalate replenishment needs as required.
  

Guest Experience

• Lead service delivery in your section according to brand standards, outlet Standards Operating Procedures and Italian service traditions.

• Establish rapport with guests, anticipate their needs and respond promptly to requests or feedback.

• Maintain in-depth knowledge of the menu, including ingredients, preparation methods, and pairing suggestions.

• Ensure all tables are set, served and cleared in a timely and professional manner.
  

Responsible Business

• Uphold hygiene, safety, and sustainability standards in daily operations.

• Support environmentally conscious practices, such as minimizing waste and conserving resources.

• Ensure compliance with all health, safety, and licensing requirements.

• Take care of shared equipment, uniforms, and workspace as part of overall team responsibility.
  

ACCOUNTABILITY

You report directly to the Floor Supervisor or Assistant Restaurant Manager and work closely with the entire service and culinary teams. You are accountable for the guest experience and performance of your section, ensuring all interactions reflect Publico’s quality and values, mentoring junior colleagues, and delivering guest satisfaction in alignment with the Publico’s brand promise and service standards.

WHAT WE NEED FROM YOU

• At least 2 years of relevant experience in a full-service or lifestyle dining concept standalone venue.

• Strong knowledge in Italian cuisine, wines, and service etiquette preferred.

• Strong interpersonal and communication skills, with a natural ability to engage with guests.

• Passionate about hospitality, people-focused, and a natural team player.

• Meticulous attention to detail and a commitment to excellence.

• A team player who takes pride in delivering memorable dining experiences.

• Leadership qualities with the ability to guide and coach team members on the floor.

• Professional grooming with a warm, confident presence.

• Positive attitude, approachable personality, and strong team spirit.

• Proactive, eager to learn, and able to contribute in a fast-paced, dynamic setting.

• Able to work on shifts, weekends, and public holidays as rostered.