Floor Supervisor

Team Leadership

Supervise and train F&B staff, including servers, bartenders, and kitchen assistants, ensuring adherence to service protocols.

Customer Service

Address guest inquiries, resolve complaints promptly, and maintain a welcoming atmosphere.

Operations Management

Oversee opening/closing procedures, inventory control, and compliance with hygiene/safety regulations (e.g., SFA, NEA).

Quality Control

Monitor food presentation, portioning, and service efficiency to uphold brand standards.

Sales & Upselling

Drive revenue by promoting specials, beverages, and seasonal offerings.

Scheduling

Coordinate staff rosters and manage shift assignments to meet operational needs.