Floor Manager (VivoCity)

COS; Singapore; On-site; SGD 42,000 - 64,000; Full time

Benefits offered by this job

Staff discount

Bonus

Clothing allowance

Job summary

COS Singapore is seeking a Floor Manager to lead our store team and deliver exceptional customer experiences. You will guide a group of Sales Advisors, uphold brand standards, and ensure daily operations run smoothly to drive sales.

In this role, you’ll coach and develop staff, analyse performance metrics, and act as a store ambassador to create a welcoming shopping environment. This full-time position includes a 44-hour work week, with weekends and public holidays on rotation.

Qualifications

• Customer-focused, delivering outstanding service.
• Passion for products and enthusiastic to share that with customers.
• Willing to learn, receptive to feedback and development.
• Excellent communication, clear and empathetic with customers and team.
• Proven ability to organise and lead teams in fast-paced retail.
• Coaching and developing others to grow and improve.
• Analytical understanding of key retail KPIs to drive performance.
• Adaptable to changes in stock, processes and customer feedback.
• Maintains store presentation and operational excellence.

Responsibilities

• Deliver top-tier customer service with styling advice and product knowledge.
• Analyse sales data and work with the Store Manager to boost performance.
• Lead and motivate Sales Advisors to meet service and presentation standards.
• Support recruitment, onboarding and training of new team members.
• Identify future talent and contribute to development plans.
• Oversee daily store operations ensuring efficiency and brand alignment.
• Act as a COS brand ambassador delivering memorable in-store experiences.
• Step in as Store Manager when required to maintain leadership.

Skills

Customer service

Product knowledge

Team leadership

Sales analysis

Staff recruitment

Onboarding & training

Store operations

Brand ambassador

English communication

Job description

As a Floor Manager you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the StoreManager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of StoreManager when required, ensuring continuity in leadership and performance

Qualifications

• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance.
• Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.
• Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales.
• English language skills to communicate with customers and internal stakeholders

Additional Information

This is afull-time position with 44 working hours a week - 5 working days, 2 off-days, weekends and public holidays inclusive.

Company Description

H&M Group is a multi-brand organization comprised of H&M and our Portfolio Brands, including COS, Weekday, & Other Stories, and ARKET.

COS offers a wardrobe ofready-to-wearand accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship,innovationand compelling fashion movements.

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all Group brands(including H&M, COS, Weekday, H&M HOME, ARKET, and & Other Stories)—available both in-store and online.

In addition to this, you will also receive:

• Enjoy a competitive monthly bonus based on meeting sales targets
• Clothing Allowance

Inclusion & Diversity

We are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.