Floor Manager (Footwear)

Kanry Search; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player in retail is seeking a dynamic individual to supervise store operations and enhance customer experiences. In this role, you will lead a team to meet sales targets, ensure high service standards, and implement effective visual merchandising strategies. You will also be responsible for coaching team members, promoting a culture of continuous learning, and utilizing digital tools to engage customers. If you are passionate about retail and have a knack for motivating others, this is an exciting opportunity to make a significant impact in a vibrant store environment.

Qualifications

• Experience in retail management and customer service is essential.
• Strong leadership skills to motivate and guide team members.

Responsibilities

• Supervise daily operations and maintain high service standards.
• Lead the team to deliver exceptional customer experiences.

Skills

Customer Service

Team Leadership

Sales Techniques

Visual Merchandising

Coaching and Mentoring

Tools

In-store Digital Tools

Job description

Retail (Footwear)
· Central
· 5 days work week (retail hours)
· Basic salary + Allowances
· Monthly & Quarterly Incentives entitlement

Job Responsibilities:

1. Support store management by supervising daily operations and maintaining high service standards on the sales floor.
2. Lead by example to deliver top-tier customer experiences and address escalated complaints professionally.
3. Guide team members in meeting personal grooming and appearance expectations aligned with brand image.
4. Monitor and coach staff performance to drive strong customer service and adherence to brand values.
5. Motivate the team to meet and exceed sales targets through effective upselling and customer engagement.
6. Utilize in-store digital tools (e.g., kiosks) to promote full product range and enhance customer choices.
7. Leverage sales data and reports to support optimal product placement and visual merchandising strategies.
8. Implement engaging product displays using current visual trends to attract and convert customers.
9. Ensure merchandise on the shop floor is clean, well-stocked, and visually appealing at all times.
10. Assist with onboarding new team members and guiding them through their initial training period.
11. Support the development of existing staff by helping them complete training assessments and skill upgrades.
12. Encourage continuous learning and career growth among team members to build a high-performing store culture.

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