Floor Manager

CENTROFOOD INDUSTRIES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local restaurant in Singapore is seeking a passionate Floor Manager to oversee service operations and enhance guest experiences. Responsibilities include coordinating seating, managing guest preferences, and ensuring efficient service. Ideal candidates should be proactive and skilled in customer relations, with a focus on building a loyal customer base.

Responsibilities

• Assist the bosses in overseeing the service of the Restaurant.
• Greet and coordinate the seating of guests.
• Recognise the regular guests and highlight to the Manager about their preferences.
• Ensure guests’ requests are not delayed.
• Record and report all guests’ complaints to the Restaurant Manager.
• Ensure team briefings are carried out before each service period.
• Promote the Restaurant by maintaining a loyal customer base.
• Handle emergencies and difficult situations.

Job description

We are from The Famous Kitchen, located at the springleaf estate in the north of Singapore serving flavourful Nanyang Cuisine!

If you are passionate about Chinese Cuisine, we welcome you to join us as a Floor Manager!

Your duties shall include but not limited to the following:

• Assist the bosses in overseeing of the service of the Restaurant.
• Greet and coordinate the seating of guests
• Recognise the regular guests and highlight to the Manager about the particular guest’s preferences.
• Ensure guests’ requests are not delayed during the operations of the Restaurant.
• Record and report all guests’ complaints to the Restaurant Manager immediately.
• Ensure team briefings are carried out before each service period.
• Promote the Restaurant by establishing a loyal and regular customer base,maintaining a regular customer database and personalising customer service.
• Handle emergencies and difficult situations.