Floor Manager

VARDI&CO. PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A dynamic hospitality company in Singapore seeks a Floor Manager to oversee daily operations and ensure exceptional guest service. Key responsibilities include leading the front-of-house team, maintaining service standards, and managing guest interactions. The ideal candidate has experience in the F&B industry, strong leadership skills, and the ability to motivate staff. This role offers competitive salary, training opportunities, and a supportive work environment for career progression.

Benefits

Competitive salary

Performance-based incentives

Staff meals

Training and career development opportunities

Qualifications

• Experienced in F&B / hospitality industry.
• Strong ability to lead and motivate diverse teams.
• Good knowledge of food and beverage, including wines and cocktails.
• Proven ability to manage guest issues professionally.

Responsibilities

• Lead and supervise the front-of-house team during shifts.
• Ensure cleanliness and ambiance meet company standards.
• Handle guest feedback and complaints effectively.
• Coordinate with kitchen and bar teams for smooth service.
• Monitor adherence to hygiene and safety standards.

Skills

Leadership

Communication

Interpersonal skills

Knowledge of restaurant service standards

Problem-solving

Tools

POS systems

Job description

Floor Manager

is responsible for leading the front-of-house team, ensuring smooth daily operations on the restaurant floor, and delivering a consistently high level of guest service.

This role works closely with the Operations Manager and kitchen team to coordinate service, uphold standards, and resolve any operational or guest issues quickly.

Key Responsibilities

• Lead, supervise, and motivate service staff (servers, hosts, bartenders, runners) during shifts, including pre-shift briefings and task allocation.

• Oversee the floor during service, ensuring cleanliness, setup, and ambiance meet company standards at all times.

• Ensure guests are greeted promptly, seated efficiently, and receive attentive and professional service throughout their visit.

• Handle guest feedback and complaints, providing effective solutions to maintain guest satisfaction and loyalty.

• Coordinate with kitchen and bar teams to ensure accurate order taking, timely food and beverage delivery, and smooth communication.

• Monitor adherence to service SOPs, hygiene and safety standards, and relevant liquor and health regulations on the floor.

• Oversee opening and closing procedures, including floor setup, checklist completion, cash handling support, and end-of-shift reporting.

• Assist with staff training, coaching, and on-the-job development to maintain high service standards and product knowledge.

• Support reservation management, table allocation, and guest flow to optimize capacity and minimize waiting times.

• Monitor floor-level stock (linen, cutlery, crockery, menus, POS materials) and report replenishment needs or discrepancies.

Requirements

• Experienced in F&B / hospitality industry

• Strong leadership, communication, and interpersonal skills, with the ability to lead and motivate a diverse team.

• Good knowledge of restaurant service standards, basic food and beverage knowledge (including wines and cocktails), and POS systems.

• Proven ability to handle guest issues professionally and remain calm in a fast-paced environment.

• Strong sense of responsibility, attention to detail, and high standard of personal grooming.

• Willingness to work shifts, weekends, evenings, and public holidays as required by operations.

• Basic computer literacy for reporting and daily administrative tasks is an advantage.

What we offer

• Competitive salary and performance-based incentives.

• Staff meals and uniforms provided (where applicable).

• Opportunities for training, skills development, and career progression within the group.

• Supportive and dynamic work environment in a growing F&B brand.