Fixed Income Production Support (Calypso)

Job Description

Job Role/Responsibilities

• Provide effective day-to-day production support for applications through problem identification and timely resolution of production issues.
• Communicate effectively with users and stakeholders to provide updates and address concerns.
• Ensure timely notification and escalation of possible incidents/problems, options, and recommendations for prompt resolution.
• Analyze performance data to identify trends and areas for improvement. Suggest and implement solutions to enhance system performance and stability.
• Collaborate with development, infrastructure, and other teams to pinpoint root causes and implement solutions.
• Create and maintain documentation related to production issues and resolutions.
• Collaborate with regional support teams and participate in weekly calls/handover calls.
• Work effectively as a team, supporting other members of the team in resolving critical service issues.
• General shift timings 7 AM to 4 PM or 10 AM to 7 PM. Rotational weekend support patching activities (if needed).

Job Requirements

• 7-10 years of working experience in supporting production application systems.
• Good understanding of Fixed Income/Swaps products and associated front to back operational workflows.
• Exposure to the book of record/trade capture systems like Calypso/Markitwire is an advantage.
• Hands-on in handling BAU queries related to Fixed Income trade life cycle is an advantage.
• Experience in supporting end of the day (EOD) regional batches and experience in enterprise scheduler like Autosys.
• Continuously look for opportunities to improve EOD deliverable timings and modify/adjust Autosys jobs through JIL if needed.
• Experience in troubleshooting issues related to applications, databases, and infrastructure.
• Excellent problem-solving and analytical skills. Ability to troubleshoot and resolve complex production issues efficiently.
• Effective communication skills to collaborate with cross-functional teams.
• Strong technical skills in SQL, UNIX, and scripting languages.
• Hands-on experience with applications/tools like JIRA/ServiceNow/Collaborate.
• Experience with monitoring tools like ITRS/Dynatrace/Splunk is an added value.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.

Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.