Fixed Bundling Product & Content Synergy Lead

Singtel Group; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

An empowering career awaits at a forward-thinking company that values innovation and collaboration. As the Fixed Bundling Product & Content Synergy Lead, you will play a crucial role in optimizing product synergies across Fixed Broadband, Mobile, and Digital Content. Your strategic mindset will help enhance customer experiences and drive value-added service adoption. Join a dynamic team that encourages growth and creativity, and be part of a mission to connect people to exciting possibilities. If you're ready to make a significant impact and embrace new challenges, this opportunity is perfect for you.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• Min 5-8 years of experience in marketing/business domain.
• Proficiency in MS Excel and PowerPoint is essential.

Responsibilities

• Drive higher cross product bundling among various services.
• Develop process maps for products without existing ones.

Skills

Marketing

Process Mapping

Stakeholder Management

MS Excel

PowerPoint

Education

Degree in Marketing or related field

Job description

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Fixed Bundling Product & Content Synergy Lead

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Be a Part of Something BIG!

Are you a strategic thinker who thrives on optimizing processes and driving product synergy? Do you enjoy collaborating across teams to create seamless customer experiences? If so, we want you on our team!

In this role, you will play a key part in strengthening Singtel’s bundling strategy across Fixed Broadband, Mobile, and Digital Content products, and drive initiatives that enhance value-added service (VAS) adoption, improve internal processes, and elevate customer satisfaction.

Make an Impact by

1. Drive higher cross product bundling amongst products within Fixed BB and Digital Content BU – higher VAS take up amongst SingNet, higher TV take up amongst Broadband, higher Digital Content take up amongst Consumer Mobile and Corporate Mobile.
2. Drive higher cross product bundling across core products such as Consumer Mobile with Consumer Broadband and Corporate Mobile with Corporate SingNet.
3. Ensure that the identified process and system improvements are delivered on time, and if not, to bring relevant team’s attention to the identified improvements and focus on delivering them.
4. Ensure that the Product teams communicate improved process and system matters to the Sales, Network, and order processing teams.
5. Develop process map for relevant products if there is no existing one.
6. Ensure pain points identified from NPS reports are worked on.
7. Help coordinate process and customer issues arising from Top Management escalations.

Skills for Success

1. Min Degree in Marketing or related.
2. Min 5-8 years of experience in marketing/business domain.
3. Proficiency in MS Excel and PowerPoint.
4. Experienced in process mapping.
5. Managing multiple internal parties/stakeholders.

Rewards that Go Beyond

1. Full suite of health and wellness benefits.
2. Ongoing training and development programs.
3. Internal mobility opportunities.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.