Fitness Centre & Spa - Assistant/Attendant

The Ritz-Carlton; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Join a leading luxury hotel as a Recreation Associate, where you'll enhance guest experiences through engaging recreational activities. You will provide essential safety services, information on facilities, and foster a welcoming atmosphere, all while ensuring the highest standards of cleanliness and safety. This role offers an opportunity to develop positive relationships with guests while working in an inclusive environment with a commitment to excellence.

Qualifications

• High school diploma or G.E.D. required.
• CPR and First Aid certifications needed.
• No prior related work experience necessary.

Responsibilities

• Provide information about recreation facilities and encourage guest participation.
• Ensure safety and cleanliness of recreational areas.
• Monitor safety protocols and respond to emergencies.

Skills

Customer Service

First Aid

Safety Awareness

Education

High school diploma or G.E.D.

CPR certification

First Aid certification

Job description

POSITION SUMMARY

Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, including pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests for recreation activities. Promote a fun and relaxing atmosphere and ensure guests are aware of the rules and regulations for safety and welfare. Respond appropriately to emergencies and provide cashier services when applicable. Assist with private functions, monitor safety, and provide first aid if necessary. Maintain cleanliness and safety of recreational facilities and equipment.

Report accidents and unsafe conditions, complete safety training, and follow company policies. Welcome and assist guests, including those with disabilities, and handle inquiries professionally. Develop positive relationships with guests and team members, process payments, and ensure quality standards. Perform visual inspections, operate point of sale systems, and manage physical tasks such as lifting and moving equipment. Stand, walk, and perform physical movements throughout shifts.

Essential Job Functions:

1. Maintain knowledge of hotel features, services, and activities.
2. Greet guests warmly and promote positive relations.
3. Follow policies and report safety hazards.
4. Manage cash and supplies securely.
5. Familiarize with guest lists and answer phones professionally.
6. Maintain cleanliness of facilities and assist with inventory counts.
7. Respond courteously to guest requests and handle complaints effectively.
8. Provide amenities and ensure safety and cleanliness of the fitness and pool areas.
9. Perform first aid and lifesaving procedures when needed.
10. Complete required training and certifications.
11. Conduct linen inventories and monitor supply levels.
12. Assist guests with fitness routines and equipment, ensuring safety.
13. Report maintenance issues and ensure safety protocols are followed.
14. Set up recreational areas and maintain cleanliness and order.

Secondary Job Functions:

1. Attend meetings and training sessions.
2. Support hotel activities and initiatives.
3. Record guest feedback and opportunities.
4. Follow all policies and report hazards.

PREFERRED QUALIFICATIONS

High school diploma or G.E.D., CPR and First Aid certifications, and any required local or state certifications. No prior related work or supervisory experience necessary.

We are committed to equal opportunity employment and fostering an inclusive environment. Join us at Marriott International and The Ritz-Carlton, where excellence and luxury service are our standards.