First-Contact Helpdesk & Customer Care Specialist

U3 Infotech Pte Ltd; Singapore; On-site; SGD 26,000 - 38,000; Full time

Job summary

U3 Infotech Pte Ltd in Singapore is seeking a capable first-level helpdesk agent to respond to calls, provide initial resolution and guide users through basic troubleshooting. You will work closely with support and product teams to resolve issues quickly and maintain accurate incident records.

Responsibilities include handling emails, outbound callbacks, chatbot interactions, and ensuring timely follow-ups.

Responsibilities

• Take 1st level helpdesk calls and respond promptly.
• Provide first call resolution to users via hotline/phone.
• Liaise with other support teams or product teams to resolve issues.
• Ensure proper documentation, notification, escalation, tracking and follow-up of incidents.
• Primary responsibilities are focused on customer contact and issue triage.
• Perform outbound calls to users who leave a callback.
• Handle inbound emails as assigned by team leader.
• Manage responses via the Chatbot to assist users.

Job description

U3 Infotech Pte Ltd in Singapore is seeking a capable first-level helpdesk agent to respond to calls, provide initial resolution and guide users through basic troubleshooting. You will work closely with support and product teams to resolve issues quickly and maintain accurate incident records.

Responsibilities include handling emails, outbound callbacks, chatbot interactions, and ensuring timely follow-ups.