Fintech Operations Specialist

8Hexa Financial Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading financial services company in Singapore seeks an Operations Associate to support daily workflows in payments and account maintenance. The role involves onboarding clients, coordinating with teams, and ensuring compliance, making it essential for an organized and detail-oriented individual with a background in finance or operations.

Qualifications

• 1–3 years of experience in operations, financial services, payments, or fintech.
• Experience in cross-border transactions or fintech platforms is a plus.

Responsibilities

• Support daily operational workflows across payments, settlements, and reporting.
• Assist in onboarding new clients, including KYC/AML documentation.
• Monitor transaction activities and resolve discrepancies.

Skills

Attention to detail

Organizational skills

Client service etiquette

Communication

Collaboration

Education

Bachelor’s degree in Business, Operations, Finance, or related field

Tools

Excel

Google Workspace

Notion

Trello

Jira

Job description

Key Responsibilities:

• Support daily operational workflows across payments, settlements, account maintenance, and reporting

• Assist in onboarding new clients and partners, including KYC/AML documentation coordination

• Liaise with internal teams (sales, compliance, finance, product) to ensure smooth transaction processing

• Monitor transaction activities and resolve discrepancies or operational risks promptly

• Maintain accurate operational records, SOP documentation, and reporting dashboards

• Coordinate with third-party vendors and service providers as needed

• Assist in process improvement initiatives and systems testing (CRM, ERP, or custom tools)

Requirements:

• Bachelor’s degree in Business, Operations, Finance, or related field

• 1–3 years of experience in operations, financial services, payments, or fintech

• Strong understanding of internal controls, compliance awareness, and client service etiquette

• Highly organized, detail-oriented, and capable of handling multiple priorities

• Comfortable with tools such as Excel, Google Workspace, and process management platforms (e.g., Notion, Trello, Jira)

• Effective communicator and collaborator across diverse teams

• Experience in cross-border transactions, fintech platforms, or startup environments is a plus