FinTech CX Specialist - Remote & Impactful

P2P; Singapore; Remote; SGD 45,000 - 60,000; Full time

Job summary

A financial technology company based in Singapore is seeking a Customer Experience Associate to deliver support for customers via email, chat, and phone. You will bring your expertise in customer service and work closely with cross-functional teams. Candidates should have 3-5 years of experience in customer support, ideally within the fintech industry. This hybrid role offers competitive benefits and opportunities for professional growth.

Benefits

Medical, Dental, and Vision coverage

401(k) with matching

Equity options

Flexible hybrid workspace

Unlimited PTO

Monthly wellness stipend

Home office setup stipend

Frequent company events

Qualifications

• 3-5 years in customer support, ideally in fintech or financial services.
• Excellent written and verbal communication skills.
• Ability to handle high-pressure situations calmly.

Responsibilities

• Assist customers via email, chat, and phone.
• Troubleshoot account and transaction issues.
• Document customer interactions in Zendesk.

Skills

Customer support experience

Verbal communication skills

Attention to detail

Proactive mindset

Tools

Zendesk

Google Workspace

Notion

Job description

A financial technology company based in Singapore is seeking a Customer Experience Associate to deliver support for customers via email, chat, and phone. You will bring your expertise in customer service and work closely with cross-functional teams. Candidates should have 3-5 years of experience in customer support, ideally within the fintech industry. This hybrid role offers competitive benefits and opportunities for professional growth.